Internet Service Providers near Guilderland, NY

“Verizon was charging me for a bill I should have never been charged for. I refused to pay it. I spent several hours in total trying to handle this chatting with the live reps online and with calling Verizon on the phone. They refused to help me. I finally was able to make it to this store location and spoke with Shakira the manager and told her my situation. She was able to resolve the situation for me by reducing my bill to $0. She was going back and forth on the phone with verizon and stayed an hour after closing time so that I didnt have to deal with this any longer. Thank you Shakira”

“I met with Vincent this morning who provided excellent customer service. He had me in and out very quickly even while assisting another customer at the same time.

Thanks Vincent!”

“My grandmother and I came in to transfer from a whole different phone service and TC was a huge help! She was able to answer all of our questions, she made the whole process so quick and easy!”

“This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me out of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.”

“I am emailing Tmobile to complement not only your store but a sales person
Who was a A fantastic help to me his name is Armando
Tmobile is so blessed to have him. He was so helpful so patient and so kind and spent a long time with me helping me out with my phone and I am now going to get the Internet from T-Mobile.
Thank you again for having such a wonderful employee and also the manager was very nice and helped me once before connect my”

“Jason and Christian provided exceptional service. They patiently and with friendly good humor sought to solve a number of problems we were having that proved to be hard to solve, but they came up with a great solution for us. At one point a number of customers started coming in and they, as a team, seamlessly handled the new walk-ins and did not forget about us. Great experience!”

“Jabari was a pleasure to work with! He made the process of getting my boyfriends new phone very easy and fun. Such a sweet guy!! Knowing he’s only been there for 3 months he was professional and very knowledgeable and had the answers to all our questions. And if he didn’t know the other gentleman in the store were quick to help and were very nice as well!”

“Jason (Jay) was very pleasant and helpful, I also appreciated his patience. The entire staff we're very friendly and attentive. Great team ! I was in the Stuyvesant store to replace my phone.”

“We made an appointment via Customer Service. Were greeted promptly on arrival. Carlie spent 90 minutes with us and expertly facilitated the purchase of two new phones and transfer of all apps and information. She was efficient and courteous. Couldn't ask for better service.”

“I went in just needing sim cards but Cam went above and beyond to make sure I was 1. Up to speed the whole way, 2. I got every perk I possibly could, and 3. I was happy. He never kept any bit of information hidden from me and was extremely transparent about what he thought would be best for us. Needless to say he hit the nail on the head with it all. The whole experience was a pleasure from beginning to end.

I had a bit of an issue getting a phone activated after I had left the store and Cam wasn’t there - but Josh was and he was just as amazing to work with. Pleasant conversation and got everything I needed done in no time at all. He also did me the service of waiving activation fees because I had been in the store earlier that day.

Overall I could spend hours in the store just for the employees. I felt like I really made some friends! Special shoutout to Cam and Josh. Thank you guys!”

“Had to go to the Verizon store to see what to do about a Plantronics Bluetooth headset that wasn't working properly, but I could not find my receipt. Two of the associates were VERY helpful. One (I am sorry I did not get your name) found the online receipt, found that the headset was under the year warranty and replaced the headset!!! $129.95 headset was replaced under warranty. I am beyond thrilled, thank YOU! :)”

“I recently had the pleasure of experiencing outstanding customer service from Matthew Thomas at Spectrum, and I am compelled to share my positive encounter. My elderly mother encountered some issues with her Spectrum account, and Matthew Thomas went above and beyond to assist her with patience, empathy, and a solution-driven approach. What truly stood out was Matthew's proactive approach to problem-solving. Instead of simply addressing the immediate issue, he took the initiative to assess my mother's account comprehensively, identifying potential areas for improvement and offering practical solutions to enhance her overall experience with Spectrum. His dedication to ensuring customer satisfaction was truly commendable. Overall, Matthew Thomas exemplifies the epitome of excellent customer service. His professionalism, empathy, and solution-driven approach have undoubtedly left a lasting impression on both myself and my mother. Spectrum is fortunate to have such a dedicated and compassionate individual on their team, and I would not hesitate to recommend Matthew's services to anyone in need of assistance. Thank you, Matthew, for your exceptional support and unwavering commitment to customer satisfaction.”

“I was fortunate to have Gavin's assistance today. He was not only highly knowledgeable, but also genuinely engaging. He listened attentively and synthesized my wishes with his own expertise to assist me in identifying the best path forward. He was a pleasure to work with.”

“Took my iPad there to get fixed. Place was on Sunday right before they closed. But wait was not too long, the young man Claude, help with my iPad took 10 minutes to have it working again. Thank you Claude. One day I would say that was pleasant was the spill on the floor that a parent did not clean after her baby(shame) however, the store should have it clean up right away so other customers did not have to object to that. Your cleanest represent your store appearance so do better next time.”