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“Sales personnel very professional, knew their products very well. Most important very welcoming (none on their phones like other stores)when you entered the store. Delmar store visited at 1:00 pm on Set 12, 2024.”
“I’m 63. I’ve been there a lot of times and I’ve never had that experience. Everybody’s always been very grateful to help me whatever I need. I’ve never had not one employee not asked me if I could help you so I don’t know what this person is talking about but all the employees are very helpful”
“We ordered some samples for our bedroom and finally decided on a color. When we ordered the gallon it was a few shades lighter than the sample, and even though the gallon matched the paint chip exactly we wanted the darker shade that the sample reflected. We came back in twice to get our gallon tinted darker until it perfectly matched the sample. We really appreciated how willing they were to work with us to get the color we wanted even though I’m sure it was inconvenient and probably annoying for them (not that they ever showed it).”
“Best paint shop around. Beats s.w. all day. As a contractor I'm glad I switched. Knowledgeable friendly staff. Orders are on point color matches are always great. Haven't found a product of theirs I don't like.”
“Always find staff at this store to be very helpful. Often I have to match old paint and they have been very successful. Quality of paint in my opinion is quite good.”
“Excellent customer service! They make sure to calibrate their machine so you get consistent and accurate color every time. They can even match Sherwin-Williams paint codes as well as scan any color off of an object for an exacting color match, as well. All of the staff are very helpful and most especially Jeff. These guys enjoy what they do and it shows!”
7AM - 5PM
1 Avis Dr, Latham
Paint Stores
“Great team woek at this paint store. They looked high and low for me when I needed a lot of special product. Kept me informed and came through. PPG Latham is the only place my company buys paint.”
8AM - 5PM
5 Walker Way Suite 2, Albany
Paint Stores
“Nick & Gus REALLY know their stuff! They got some of the best paint products for the Automotive & industrial Equipment World ????
Thanks again for all your help and direction.”
“, 1/14/25.
Hello, everyone.
I am writing to revise the negative review of the Ace Hatchet Hardware Store that I posted.
At the time when I attempted to place my order with Ace, and after weeks of contacting my financial institution, and encountering further declines against my account by other merchants, I recently have proof that my financial institution sent a debit card to me, that is defective, which causes some merchants to see an error message of decline, but, for security reasons, and due to problems with the card, the bank doesn't see it on their records, causing the conflict.
Last week, I contacted Ace, and they agreed to accept another form of payment, and delivered my order, and were accommodating by phone, which I sincerely appreciate, and am completely satisfied with the purchase, and their willingness to provide assistance, despite the misunderstanding, that was not their fault.
Currently, I am working with my financial institution, and requesting that they investigate their error, and replace the defective card to prevent further conflict.
I want to retract my prior negative posting, and thank Ace and their manager. I appologize for my misjudgment, and regret my error. I rate Ace with five stars.
I have recently received a message from Ace that their Tech Support department is currently working to resolve the accessibility issues with their mobile app, and website, which I also appreciate.
Thank you.”
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“Your young lady Abigail did an excellent job matching our various paint chip colors and supplying us with the gallons and primers required to complete our home painting job.Abigail also recommended rollers that would do a better job.”