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June 2025 by Jacob Wisniewski
Wasted an hour and a half of my time because of their own incompetence. So bad that I left and went to another Verizon store.
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May 2025 by Drewscruis
Worst location ever. Slow, inattentive, lazy. I've had issues in the past with this location on South park in hamburg ny, but that was a few years ago. Figured I'd try again since i was in the area, that was a mistake. Never going to this location ever again.
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May 2025 by James Cook
Amazing staff and service
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April 2025 by Eileen Rudnicki
Ethan at Hamburg verizon was very helpful and great.He made everything easier and more convenient.
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April 2025 by Jaxon Rudnicki
Ethan gave great service and was very polite and nice while telling us about new phones we got
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April 2025 by Chantelle J
Not super sure who to contact about this, but we traded our phones in at this location mid November 2024 and it’s now mid April 2025 and they still haven’t processed them or credited our bill.
We were also told that our bill would be a fraction of what it is and we are paying double the amount we were told we’d be paying per month. Calling Verizon customer service doesn’t help, which is what we were told to do by this store.
It appears that Verizon stole our unlocked phones and we have little to no recourse since we have no proof that we handed them over at this store (make sure you get receipts!!).
Who can we contact that can actually help us with this?
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March 2025 by Carmen Deyot
Ethan did an. amazing job for us and was extremely personable !!!!
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December 2024 by Jay Black
Russ was absolutely amazing! He was so helpful, patient, and knowledgeable. He made my experience painless and pleasant. He is an absolute gem and an asset at this company.
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July 2024 by Jenna Diamico
Zach was very helpful
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July 2024 by Rob P
We have had mixed experiences at this store. Sometimes, the staff was very helpful and friendly. But other times we've had employees who weren't.
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July 2024 by Faith Rivera
Aaron Brewster is AMAZING!! I’ve gone to him several times with phone questions/issues and he is always available and willing to help! If you can’t come into the store just reach out to him and he’s just as helpful! Thank you Aaron for all that you do!! You make Verizon the best place to get phone service!
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May 2024 by nadia allard
Connor is the best!!!
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April 2024 by Andrew Hoffman
I drive all the way from Syracuse to do business at this location. The staff goes above and beyond to make sure my account has everything I need and they always help me with new devices. Tom has saved me money on my bill more than once and he makes sure when I come in, he gives me his full attention. I will continue to do my business at this store and I appreciate the level of service they provide
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April 2024 by Don Busch
Tom B. and his team are first class and were super helpful throughout the process. Weren’t pushy on sales and did the right thing to get my account situation in the best shape
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February 2024 by SaltyFryMageTv
Very nice to talk to staff, but very unhelpful. Do not come to this store if you need any kind of actual help. Their only goal is to sell phones not service ? should look into their customer services, staff is doing the best they can with the poor quality of services they’re able to provide.
