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February 2024 by Cion Bent
Great customer service
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February 2024 by mochi chochi
Always a pleasure here never had any problems with ent. Before. Only difference this time was the drivers insurance that hit me did not accommodate ent to Match the suv i currently own instead I was given a sedan (Corolla) never crossed that issue before but was no big deal only had the car a week so not a big complaint there but Kareem and Dana were great Kareem has good energy and was very informative on how to address any issues I had and Dana was fast and speedy on my return and made sure I got a ride to the auto body shop to pick up my car so awesome job guys and my deposit was refunded in 1 day so they don’t play with your money lol fast as they take it fast as they return it! GREAT JOB TEAM!!!!
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February 2024 by Andrew Alexandrescu
Pulled in at 4:58pm to return my car but the lights were off and no one was there. Business hours are supposed to be until 5pm. Lack of professionalism really sucks
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January 2024 by Derick Penny
There staff is amazing. Breohna and Kareem. ❤️ them.
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January 2024 by Conchata Thomas
I like renting from Enterprise the prices are always good but sometimes the cars are not. There were a lot of stains on the seats some of these cars need an inside detailing
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January 2024 by Verberee Smith
My rental experience at this location turned out to be a nightmare. The unprofessionalism of the acting supervisor Dana was mind blowing. Breohnna says whatever is politically correct and what she thinks the customer wants to hear no matter if she's lying or not. I did everything by the book I reserved a rental online. I showed up one time. I was respectful, I was courteous and I was extremely patient. Waiting nearly two hours for a rental that never came. It was also brought to my attention. That policy was broken when I was charged five hundred and seventy five dollars for a vehicle that never made it to the lot. There was no attempt to accommodate me. After they charged my card, there was only a sorry We can't help you but feel free to go to another rental car company. I was distraught trying to deal with my family emergency. Yes I called corporate and I was instructed that an area manager named Karim would contact me. Once again, I patiently waited days and still no call back. So when I call back to enterprise in Hempstead they told me he is a very busy man and he would call when he called, that didn't make me feel any better as a customer After being done wrong by this establishment. I have now called back to corporate where I have went over the area manager's head to get acknowledgment as well as a refund. There is no reason why I was charged at two separate enterprise locations when I only got a vehicle from one enterprise location and this one was not it. On my worst day I would hitchhike before I recommend this location. As I leave this review, I continue to wait for someone from corporate to call me back because no one has reached out to me from the Hempstead office so please don't reply to this review. trying to make it look good. Thank you.
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January 2024 by robert blackwood
Very quick and professionalCars come clean as a whistleAnd always available to answer any questionsHad a rental for a month and called before they charged my card which I loved.everything went smoothThanks guys!
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January 2024 by Gerardo Rodriguez
I need to rent a minivan, I will call and I can contact you, if you could help me, thank you very much.
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January 2024 by Bernard Hicks
My experience with my service agents Rob Lewis and Breonha was courteous, professional and expedient. Round of applause to the team.
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December 2023 by Donella B.
The enterprise in Westbury gave me a dirty old car,than I must have gotten a 25.00 parking ticket and I'm just receiving it from them 185.00 later
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December 2023 by Derwin Armstrong
Brianna, Brendall, and Dayna are nothing less than amazing. Always making sure every one of my rental experiences are perfectly fit for my needs. Will rent with them anytime I need a vehicle. Also there isn't one time I called that they didn't answer. That's golden.
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December 2023 by ALCC Glory Tabernacle
Great team with an excellent service. My first time here at the Hempstead office, but was impressed with their professionalism, courteous service and a great customer service of these young men and women. Great and bright future for the company with these young guys. Proud of you all and keep it up. Definitely a 10 for me.
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December 2023 by Cheryl Fields
I needed to rent a car due to an accident, my car was totaled and that in itself was very stressful to deal with, then having to rent a car was even more stress. Two representatives from the Hempstead location of Enterprise, Brandon & Breanna made that whole process so effortless, I dealt with them on separate occasions and both were very knowledgeable, extremely helpful & were compassionate to my stressful situation, as I had to rent a car for almost 2 months, until I purchased a new one . I will only rent from this location and I told my friends and family members.
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November 2023 by Joann M.
The Enterprise at the 310 Main Street Hempstead N.Y. Has by far been the best car rental experience that I've ever had . From the cars always being clean and reliable to the staff always being courteous and understanding to the stress that comes with dealing with insurance companies, they have always gone above and beyond to make sure I get the best possible service. I would highly recommend this location to anyone in need of a fast reliable rental from the sweetest and most helpful staff I've ever encountered. I'll def be back there for sure! Huge thank you to Randal, Rob,Breohna Marshall, and Dania Murray for making my last rental experience quick easy and reasonably priced . They really are the Best !! Happy Holidays to you all . (Hope I didn't forget anyone if I did not on purpose)
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November 2023 by Mike B.
The car was dirty and needed an alignment or wheel balance so that's bad already. I was also told that if I dropped off the car a day early then it would be prorated, but it never was and the store manager is conveniently not available the three times I've tried to call him since we spoke after dropping off the vehicle.
