AutoZone in Highland is a retailer of automotive parts and accessories. The store offers a huge variety of parts at great prices, with many items available in stock. Experiences with staff service vary. Several reviews highlight exceptionally helpful, kind, and knowledgeable workers who go above and beyond. Specific examples include assisting with finding correct parts, matching old components, helping with warranties, installing batteries, and taking measurements under a vehicle. This service creates a positive, neighborhood feel. However, other experiences note instances where staff were initially unhelpful or unable to assist, and technical tools like the electronic checker can sometimes be out of order. When service is good, customers express strong appreciation and a desire to return.
10/10 customer service. Evelyn was fantastic and helped me get in and out with the best deal possible.
August 2024
Great people,great service. The manager was exceptional! I will be back!!
January 2024
Very kind, I ordered a part and it arrived on time and they helped me find the warranty for a part that I needed, thank you very much, excellent service, I would like the workers at the AutoZone on Main St in Poughkeepsie to be like that because they couldn't help me with these things
