21953 NY-22, Hoosick Falls NY 12090
“Hoosick True Value is everything a hardware store should be. A friendly, warm and knowledgeable staff, are always anxious to help in anyway possible. I have been a customer for many years and have never had an anything even close to van unpleasant experience. HTV is the best!?”
40 East Main Street, Cambridge NY 12816
“Always a great experience here! The staff is friendly and helpful. Kelly especially has gone out of her way to help me find what I was looking for and is always so friendly and welcoming. Great customer service!”
121 N Bennington Rd, Bennington VT 05201
“Ariel at the pro desk is the only reason I keep my business at this location. She is prompt, proactive, extremely helpful, and communicates. This store’s lack of tool and vehicle rentals, reduced stock on shelf (vs having to buy online), and frequently damaged goods in-store have been a real complication for me the last year. I would post a 2-star if not for the amazing Pro Desk staff.”
121 North Bennington Road, Bennington VT 05201
“I recently bought a bunk bed from Home Depot.com and had it shipped to the Bennington location. This is after ordering one from Walmart.com and having it show up damaged. The box was in great condition, which made me feel better than Walmarts. I got it home, got it assembled and found one of the bolts was short by 1.5 inches. A manufacturer flaw. My wife called the company which instructed her to disassemble the bed and bring it back to the store. They would ship a new one with a 10% discount. I couldn’t believe they would ask that of anyone vs sending a bolt. So I went to Home Depot in search of a bolt. There was not one like it. Not online or in store. I went to customer service where I met Jordan. Jordan went above and beyond. First Jordan made sure the bolt wasn’t available anywhere. Then made calls to the company and other managers. Within 10 minutes the company agreed to send me the bolt. 3 days later three bolts, the correct size and all, arrived. Not many big box stores have this mom and pop drive to help their customer. This store does, and it’s because of employees like Jordan. Thank you for you’re time and effort, you made this customer very happy.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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