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“This Verizon is probably the best in the Hudson Valley. It is the first time I walked into a store and felt comfortable - ALL BECAUSE of Christian T.! He was very helpful! My wife and I went in to upgrade our phones and Apple Watches. We even reviewed our current plan and were able to bundle our Netflix and Disney account to save money. I was so pleased that I decided to apply for the Verizon credit card as well. Very glad I did! His level of expertise and customer service is that of a corporate level! Thank you”
“I'm so please with the excellent customer service that I received, and some of the fabulous promotions that are available at this location. I'm going to be adding 4 more lines , the promotions are unbelievable ? thank you Joshua & Hailey”
“My phone was somehow blocked by Verizon while I don’t even have service with them. Matthew, thank you for your help and understanding of my frustration with the situation. You and Brian gave me a laugh in a messed up situation. I appreciate you both. Happy Holidays.”
““Brian was very helpful and provided excellent customer service. He was knowledgeable, patient, and made the process easy. I truly appreciate his assistance.””
“Spectacular service. CeCe the associate spent much time with me to discover the best phone for my use. Manager came along during transaction and searched for promotional values. He found a $500 Samsung phone for me that would have a net cost of $100. Best experience that I had this year in any retail store. This store is Inside the Galleria, not the one on route 9.”
“Battery expanded went to store rep jawan (spelling?- sorry) gave me info for claim w asurion. Replacement phone was backordered. Phone had protection plan. Rcvd emails about status- last on 7/25 said call. Diff rep just as nice as first one expedited replacement to be delivered that evening. Rep who arrived w phone great Jonathan H. Went to store today and staff wad absolutely fantastic. Neikeisha and Gregory who is very personable transferred all info to new phone. The interactions with all other staff with other customers was great. Thank you all.”
“This store is nice and spacious. You get greeted as soon as you walk in the door it doesn’t matter how many people are in there are getting helped, Someone’s always paying attention to you. Staff is great and knowledgeable. The sales person Elayna, had me in and out of the store within one hour, probably less with switching from another company and porting my number over and all of that jazz, etc. She and her staff members took my bill from at@t and matched my new version bill with all my perks from the other company but blew them out of the water as far as pricing. Elayna introduced me to the Google AI subscription i thought id never use, love it in fact.”
“I didn't know that you have to cancel your plan or other arrangements by phone before you come here. If not they will not accept anything from you. There is no wait. You can turn in items that are not working for replacements. After 19 years with them they are calling constantly to get me and husband back. Too late!”
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“I stopped by to ask a question about using an international SIM card on my iPhone 12. John was fabulously knowledgeable, patient, and helpful, and transferred my regular number to an eSIM so that I could use the other SIM card in the physical SIM slot. Great service!”