The AT&T Store in Horseheads offers phones, tablets, smartwatches, and connected devices, along with wireless data plans including prepaid and unlimited options that use the nationwide 5G network. The staff is consistently noted as knowledgeable, kind, patient, and helpful, greeting customers with smiles. They are praised for resolving issues, providing clear guidance, and offering genuine follow-up service to ensure customer satisfaction. The management receives credit for excellent training, resulting in a team skilled in the latest technology. Multiple reviewers state this location is one of the best AT&T stores and their preferred choice for all cellular needs.
Mark provided amazing customer service and was very friendly. Great employee, great experience. I will definitely look for him next time I go in.
June 2024
Had a problem with the fraud dept and Benjamin and ChelSa stayed on the phone with them until they figured it out for me. Should probably give them a bonus or a raise
April 2024
Chelsea is very knowledgeable and helped me clear up few issues I had on my part do too my lack of knowledge, and I decided not to go with a different service provider and staying with AT&T. Thank you
