Car Rental in Horseheads, NY

“Knowledgeable Workers... Workers accessible anytime... Competitive prices... Vehicle (Van) was nice, stylish, easy to drive or figure out features... A+ would rent from there again if needed”

“This airport location of Avis greeted us with such a welcoming experience. We had had many difficulties with our rental. We picked up in North Carolina and scheduled the return to Elmira. Some how, things really got fouled up, and we had spent many hours during our vacation trying to get the problems figured out. Melissa at this location was so kind and went well above and beyond to help us. She is terrific! Avis you have a wonderful representative at your Elmira counter. Thank you Melissa for making the end of our vacation so smooth. We will always remember your kindness.”

“Bethany is polite, courteous, organized and efficient. The transaction went smoothly and I don't see how it could have been done any faster. Enterprise is lucky to have somebody like her”

“I rent from Enterprise frequently in Binghamton, NY (always great service) I had an emergency and had to use the office at the Elmira Airport. To start the experience was pleasant, as usual. During my trip there were a few hiccups, they were resolved quickly. My review is really to highlight the amount of empathy and service provided by Miss Breanna Ventra, at the airport location!! I cant thank Breanna enough for 1. EXCELLENT COMMUNICATION, she was "on it"!!!!! 2. Her foresight and understanding. 3. Her just being an all around decent human being. I can go on and on. But when an emergency arises and you have someone literally make things easier, I call that a blessing. I hope that she will see this and it will serve as a reminder to her that "a little kindness goes a long way!' Thank you again, Breanna for all of you did for me.”

“It wasn't bad and it wasn't great. As a frequent renter I have been reluctant to use Hertz in the past due to bad publicity (computer glitch causing rentals to be reported as stolen). I did decide to give them a chance and this was my 2nd rental this year from them. The first experience was a 5 start experience. I do not have a "favorite" when it comes to car rentals, I book strictly on price/value. My first experience did include a nice upgrade from a full size car to a SUV. I am almost always offered an option of vehicles too. This time I got what ordered and that was a full size car. The only reason I am giving them a 4 star is the car was well used. It was a 2018 Toyota and clearly showed it's age. I would expect that from their budget line but not from Hertz. In my experience, when renting from the "name brands" the vehicles have always been newer. Employee interaction was also brief and average. With that being said, I will use Hertz again.”

“I was able to easily book the rental online and the convenience of having the rental agent right there as soon as you get off of the plane is fantastic. I called ahead to make sure that there would be someone available when I got there because my flight was a late night arrival and was able to speak with someone right away. I was greeted by Linda who was extremely helpful in taking care of my reservation. She had everything ready and I was on the road in no time! She was also there when I returned the car the following week and remembered me and the car that I had rented. Thanks, Linda!!”

“I had to make an emergency trip to Pennsylvania via the Elmira airport. Dollar was the only rental place that had a vehicle available. I ordered an suv, but when I arrived all they had was a pickup truck. Which was fine for me. I was upgraded at no additional cost. The truck was a newer Toyota Tundra. It was pretty clean for a rental truck. The agents at the counter both at pickup and return were awesome! Super accommodating, friendly, knowledgeable and just down right nice. I can’t say enough about them. I did have to call the corporate number to extend my rental, now that’s where I had an issue. I wasn’t in the rental when I called, so I didn’t have the number for the Elmira location. The corporate customer service wouldn’t even give me the Elmira locations number! I won’t go through corporate again, I’ll stick with talking directly to the agents in Elmira. I’d definitely rent here again.”