Car Rental in Horseheads, NY

“I've been using them for a few years and I'm always very pleased I'm always treated with very much respect I don't think I'll go anywhere else”

“Before we even got to the day of our trip, we had excellent customer service from the branch manager, Rachel. She called ahead to let us know that the truck we had requested was recalled and asked about our trip and our family to plan what a good replacement would be. When we landed and went to pick up our car, she had thought out how much space we needed for our luggage, what kind of driving we needed to be able to do, and taken into account our older passengers with a vehicle that would accommodate mobility needs without being so low to the ground that we would feel all the bumps on the rural roads we were heading for. Rachel has a level of proactive, thoughtful customer service that isn't easily taught and is rarely seen. She is exceptional and made us feel so cared for! Thank you so much, Rachel!”

“Lisa was so helpful and so uplifting qith her spirits. She helped me swiftly and even told me if I needed help with the car to come in and she would help me. I am a young driver with zero rental expirence of my own and lisa truly was helpful and loving. She makes you feel like you've known her a lifetime.
The rental has been amazing and so helpful. We've been able to go places with the vehicle and that was truly needed for this trip!

Weird though as soon as I left I got almost to corning and the tires keep deflating quick. Not sure why but ive spent alot of money pumping up the tires. Only issue the whole trip. Will also update review once we return the vehicle. But so far has been a great trip and cannot wait to rent again.

☆Also☆ the SUV was cheaper than smaller cars. Super excited about that!!! Was a great deal!”

“I was having a terrible trip with so many mishaps until arriving in Elmira and making contact with Breanna the agent at airport. Breanna was pleasant and was able to make me feel like a valued customer of Enterprise”

“I had to make an emergency trip to Pennsylvania via the Elmira airport. Dollar was the only rental place that had a vehicle available. I ordered an suv, but when I arrived all they had was a pickup truck. Which was fine for me. I was upgraded at no additional cost. The truck was a newer Toyota Tundra. It was pretty clean for a rental truck. The agents at the counter both at pickup and return were awesome! Super accommodating, friendly, knowledgeable and just down right nice. I can’t say enough about them. I did have to call the corporate number to extend my rental, now that’s where I had an issue. I wasn’t in the rental when I called, so I didn’t have the number for the Elmira location. The corporate customer service wouldn’t even give me the Elmira locations number! I won’t go through corporate again, I’ll stick with talking directly to the agents in Elmira. I’d definitely rent here again.”

“Our rental experience with Budget was great! Matt at the front desk was absolutely outstanding — friendly, professional, and genuinely cared about making sure everything went smoothly. He went above and beyond to get us in the right vehicle and made the whole process quick and easy. Thanks again, Matt!”

“Hertz was very helpful when we got in. Our car was clean and ready, and the clerk Mary was patient and informative when explaining the extra fees New York state snuck onto the bill. The Halloween candy was appreciated, too.”