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January 2024 by CML
I wanted to get natural classic lashes for my twins and I for the holidays. I was excited there was a studio on cross-bay blvd by where I live in Howard Beach. I was told that for $327 we could have lashes that lasted 2-3 weeks. They were guaranteed and if anything we could come back for a fill in. After 3 days I went back and they accommodated me. However, they did not last a full week even after the refill. When my daughters went in their lashes did not last a week either. When my daughter called to make an appointment we were told to get a refill would be another $109 each. They convinced us to try and get a membership and it would be $10. However, that wouldn’t even be worth it. We would have to go once a week and pay $10. For that I go to CVS get lashes and do them on my self and daughters. Never mind the false advertisement, don’t even try to do business with the owner Angelic. She gets very defensive and will try to convince you that you did something wrong in maintaining the lashes. I told her I am 56 years old and my daughters are 36. This is not our first time getting lashes and we know a good business when we see one. I was hoping this would be a place my daughters and I can go to on a regular for special occasions, but we would definitely not recommend.
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September 2023 by Q Q.
Stay far away from this place as possible Technicians don't care or take pride in their work Go in for eyelashe extension come out eyes half glued and barely any lashes and the techs could caeless. I wish I would have read the reviews before hand.
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June 2023 by Katy F.
I just had the worse experience!! My lash tech was a total sweetheart but the whole experience was painful & my lashes look terrible. She kept glueing my eyes together, pulling at my eyes, pulling my hair...not fun! Her long acrylic nails without gloves felt very unsanitary. She touched the trash can & then touched my face after!!!When she finished I looked and the mirror and was devastated, my two eyes look totally different & very uneven, lashes going all directions, lashes drooping into my eye and not the shape I asked for.2 other employees came and looked and all agreed they were messed up. The only solutions they had for me was to removed them all or come back next week for a touch up. (That does not help me with my event tonight!!!!)They did NOT offer me a discount. There was no manager in store so they had to call her. Angela the manager was extremely rude, was not sympathetic, she said my only option was to pay or have them removed!!!I was sent home with obviously messed up lashes, they hurt to close because so much glue. This ruined my weekend & prob next week because I have to look crazy in public. CLOSE THIS PLACE DOWN
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March 2023 by Letitia Biggs
Very good eyelash extension service. The Queens NY studio staff, including the owners were always friendly & courteous. My experiences were always positive. Thank you for helping me to look my best! -LetitiaService: Lash perms
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February 2023 by Kayla Thom
I went for a Brazilian wax but somehow was booked as a brow lamination. The wax was great she left me smooth like a baby, i never received my free hydrojelly mask that was being advertise but no biggie.. i also got lashes was told it was going to be an additional $45 for the style i was looking for. Which was literally like 3 long pieces sticking out of 2 places on the eye... within 2 weeks my lashes all fell off as well as my own lashes.. ill return for wax but deff not lashes and now i barely have any lashes of my own left !Services: Body waxing
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February 2023 by Mika B
Did the first time trial and then became a member because I wanted to save on upkeep.It is not my first rodeo with lashes, I always had 2 week fill in appointments scheduled.. my lashes never even made it that far..I was going so much, I figured it didn’t make sense anymore as a set of lashes should Atleast last a 4 weeks..I’m not sure if it is there products or technique.. but within 3-4 days always I would have 65-75% of lashes gone.This is with also purchasing there lash products and sleeping with an eye mask nightly..Ended up canceling my membership.Service: Eyelash extensions
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February 2023 by yvonne pachai
Clean and relaxing. My favorite stylists are Grace and Angela.
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January 2023 by Edith K.
I bought a package worth about $700 my first session was ok . The rooms were super cold! Lashes lasted a few hours and started falling went back the next day . They claimed to have given me a master tech. Definitely not happy with their Service. Tried to get my money back and had to settle for gift cards. Here's the hit. Canceled my subscription in April. They have been charging me $72 and change since. I've been call to speak to a manager for 3 days and she's never there. Spoke to my credit card company and they have been charging my card aggressively. Since October. Not one attempt but 4-5 attempts. Totally UNACCEPTABLE! They are a bunch of crooks. Better Business Bureau here I come. THEY ARE UNPROFESSIONAL. Don't waist your time or money at this location. --0000 Stars for me!
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August 2022 by Nicole F.
I drove 40 minutes to the Howard Beach location because I had a great experience with Amazing Lash when I was in Florida. I made an appointment online and received a confirmation email. When I arrived the receptionist told me to take a seat & my lash tech would be right with me. That quickly turned into saying my lash tech left for the day. The receptionist told me they prefer people call to make appointments instead of booking online. She did not respond when I asked why online is an option if it's inaccurate. She told me to wait an hour for someone else or to come back tomorrow and then began gossiping to her coworker about how nice her professor is! There was zero concern or trying to accommodate me. Horrible service and no concern for the paying customer. UPDATE: They charged me $115 for being a "no show" to a 4pm appointment. I never confirmed that I wanted a 4pm appointment. I had a 3PM appointment that I showed up for. When I called I was told there is no manager in the store and no one can help me today. I was also told numerous times my appointment was for 4pm despite having email proof that it was for 3Pm. Not quite sure how they have no lash techs and no manager but they're they're open for business.
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August 2022 by Kay S.
I made an appointment for a full set of lashes two days before leaving for an extended family vacation overseas. I followed the directions and even bought the lash shampoo. Unfortunately, the lashes only lasted little more than a week, and were completely gone by the time I returned home, two and a half weeks later. I contacted the studio and even offered to show dated pictures, but was told I should have come back and had them adjusted. This was not an option because I was away. Then I was told to email the manager. The email resulted in ZERO response. I've had lash extensions before and they've lasted for weeks. Considering the price paid, these were unacceptable.
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July 2022 by Ciara Louis
When I arrived I was coldly greeted by the front desk person. The person who actually did my eyelashes was very kind and made me feel comfortable. My 2 star review is only because the front desk person charged me full price. I asked isn't there a first visit discount and I was told no with no further information being provided. However, when I got home I was able to find the email that states the offer. I have email twice regarding this experience and have received no response. This establishment clearly doesn't value their customers. I will not be returning.Service: Eyelash extensions
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July 2022 by Ciara C.
When I arrived I was coldly greeted by the front desk person. The person who actually did my eyelashes was very kind and made me feel comfortable. My 2 star review is only because the front desk person charged me full price. I asked isn't there a first visit discount and I was told no with no further information being provided. However, when I got home I was able to find the email that states the offer. I have email twice regarding this experience and have received no response. This establishment clearly doesn't value their customers. I will not be returning.
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July 2022 by Moniques Sookram
HOWARD BEACH LOCATIONHAS HORRIBLE CUSTOMER SERVICE AT FRONT DESK ! The front desk girls at Howard beach location have horrible customer service. I was called to book appt for introductory lash extension and when I showed up to the appt which was early today, Saturday at 9am. When I walk in the studio at 9am this morning, the girl tells me they canceled my appt because there was no deposits. No one asked me for a deposit when I booked the appt with them over phone. I had no calls or emails to inform me that the appt was canceled. I even took an UBER to make it on time and they wasted my time and money!!
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June 2022 by Miriam Nunez
My experience here was really bad they said a certain price at the beginning and then ended up charging me 150$ for my lashes and they didn’t even do it how I asked they did it however they wanted to do it and they ended up taking my mom from my card without my consent because they already had it for the deposit worst lash place I’ve been too this is disgusting DONT COME HERE
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June 2022 by M B.
I had my lashes done twice, took my daughters twice to get theirs as well. I was recently there on 6/2/22 to get my daughter lashes for prom. After we confirmed what she had last time, met the new technician and discussed getting the same volume as last time just change the wispy look to a set called gorgeous/ sexy combination. I return after a little over 2hrs to pick my daughter up and pay. I was told $265.00. I never paid that price before. I was told two conflicting things 1 the prices changed. No one said that when we were confirming the same volume she had last time went up in price. 2 maybe you came a long time ago. I felt so played as if they knew I was going to get hit with a larger bill than usual but the service is complete so I'm stuck paying. I always tip but that day. I didn't!!! For that price hike I wanted to say kiss my a*** I am no longer returning, my daughter's are not either. It's unprofessional to make up the reason the price is up on the spot. I was then told I paid the promotion price each time so now this was the real price. Lies. Promotion or price increase? Just lies. For $265 my daughter should not lose a single lash but she did. There's nothing special about these lashes and did not need to cost $265. There were not extremely long or dramatic at all. If you have money to waste be my guess. If money you work hard for is worth temporary lashes that will need a fill by all means. She didn't even give my daughter anything to brush the lashes Nothing we left empty handed. I felt totally robbed. Pricing was never told to us before hand. Very sneaky. Don't go. I regret it. From now on Anywhere I go I need the price told to me upfront so I can make an informed decision on whether I'm willing to pay it. I would have never paid it had I known. We thought the price was the same as last time. Deceptive company. Not to mention the good lash techs quit so it's really not worth it.