Capital One Bank at Howard Beach is praised for its excellent customer service and friendly staff. Laureen, in particular, is highly regarded for her courteous, detail-oriented, and professional approach, making banking experiences positive and memorable. Customers appreciate her helpfulness with various banking needs, including beneficiary questions and general assistance, often suggesting she deserves a promotion for her outstanding service. EJ exemplifies great customer service by calmly resolving misunderstandings and providing helpful guidance, ensuring a smooth experience. Shalin is also recognized for being helpful and patient while assisting with business account opening, explaining everything clearly and maintaining a good demeanor. Overall, the staff at this location are seen as dedicated, friendly, and professional, creating a welcoming environment. Despite temporary closures due to health and safety measures, customers can access ATMs at open branches and select Target locations. The reviews highlight a strong commitment to customer satisfaction and quality service at this Capital One branch.
There are not enough wonderful words to describe the brilliant Ms. Laureen at Capital One, Howard Beach. I moved from Manhattan, where I was never happy with the service at Capital One. But Laureen would be exemplary at ANY bank. TD, Chase, anyone of them would be lucky to have someone so detail oriented, courteous,... read full comment
February 2025
Not crowded in & out. Clean. Professional Service.
June 2024
Laureen was a great assistant and helped me with everything and even answered all my questions and helped me with the beneficiary stuff. Friendly, sweet, well mannered and helpful.
