Capital One Bank at Howard Beach is praised for its excellent customer service and friendly staff. Laureen, in particular, is highly regarded for her courteous, detail-oriented, and professional approach, making banking experiences positive and memorable. Customers appreciate her helpfulness with various banking needs, including beneficiary questions and general assistance, often suggesting she deserves a promotion for her outstanding service. EJ exemplifies great customer service by calmly resolving misunderstandings and providing helpful guidance, ensuring a smooth experience. Shalin is also recognized for being helpful and patient while assisting with business account opening, explaining everything clearly and maintaining a good demeanor. Overall, the staff at this location are seen as dedicated, friendly, and professional, creating a welcoming environment. Despite temporary closures due to health and safety measures, customers can access ATMs at open branches and select Target locations. The reviews highlight a strong commitment to customer satisfaction and quality service at this Capital One branch.
There are not enough wonderful words to describe the brilliant Ms. Laureen at Capital One, Howard Beach. I moved from Manhattan, where I was never happy with the service at Capital One. But Laureen would be exemplary at ANY bank. TD, Chase, anyone of them would be lucky to have someone so detail oriented, courteous,... read full comment
July 2026
The bank has a (tight) parking lot, a drive-through ATM and a lobby with an additional four ATMs. It’s nicely air conditioned, and has an ample number of tellers. The people they have on the floor are very pleasant and helpful. No issues. ♿
June 2026
Went to this branch after a less than good experience with the valley stream branch and am super grateful at how polite and helpful the staff was! I’m autistic and had my child with special needs as well and they were super polite and got my needs sorted super quick! Thank you!
