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March 2025 by Mr steal Yuh girl
Worst experience ever the wait time here is over 40 minutes just to see the teller 5 counter and only one person working.
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February 2025 by Abundance
Not crowded in & out. Clean. Professional Service.
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November 2024 by Maria Angel
My experience today at this capital one branch was so unfortunate. This is how we lose respect for the companies that are here to services us. I went in to get a simple service done to my account. And, I was told that the bank can not help with this service because it has gone digital. So, for this service, I will now need to fill out a form and get it notarized and if I want the bank to notarized it I would have to call the bank in advance to make sure the person who does notaries is in. After many questions, my response to that was that I think it's time to change banks. The person supplying me with this information personality changes implying that I am being rude😤. I had many questions about the bank going digital and not once being informed about this change in the many years I have been banking with them. I don't know when asking questions became an insult😕. But I do know that staying quiet about these matters makes me ignorant.
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November 2024 by Nona
There are not enough wonderful words to describe the brilliant Ms. Laureen at Capital One, Howard Beach. I moved from Manhattan, where I was never happy with the service at Capital One. But Laureen would be exemplary at ANY bank. TD, Chase, anyone of them would be lucky to have someone so detail oriented, courteous, friendly, respectful, hard-working, beautiful, with a perfect combination of good humor and professionalism. I don't know why she is not a branch manager or in some other higher-up supervisory position. Judging by the quality of service I was shown on my visits, top-level customer service seems to be the norm for this employee, in which case I believe Laureen certainly deserves a raise and promotion.
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October 2024 by Jessica
There are not enough wonderful words to describe the brilliant Ms. Laureen at Capital One, Howard Beach. I moved from Manhattan, where I was never happy with the service at Capital One. But Laureen would be exemplary at ANY bank. TD, Chase, anyone of them would be lucky to have someone so detail oriented, courteous, friendly, respectful, hard-working, beautiful, with a perfect combination of good humor and professionalism. I don't know why she is not a branch manager or in some other higher-up supervisory position. Judging by the quality of service I was shown on my visits, top-level customer service seems to be the norm for this employee, in which case I believe Laureen certainly deserves a raise and promotion.
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September 2024 by K Hall
This location seems to be very racist. Every time I go there, they give me a hard time to withdraw my funds. Any other branch I go to, there is no issue. Joan was the teller today that I dealt with, very racist and deserves to be fired. I’m calling corporate to Complain about this branch, I will also be filing a lawsuit. This is 2024, leave the racist ways in the past. What a shame
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September 2024 by Joshua Cruz
Terrible service, atm machines are slow and occasionally get stuck when making deposits, wait times are horrible for a teller, go to another branch!
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June 2024 by Dragon Warrior
Laureen was a great assistant and helped me with everything and even answered all my questions and helped me with the beneficiary stuff. Friendly, sweet, well mannered and helpful.
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June 2024 by A
As an adult I find it annoying listening to garbage music while waiting 1/2 an hour to see the teller. Be professional for heaven's sake.
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April 2024 by Joseph Micallef
Worst bank I’ve ever experienced. Do not do business with them especially if it is a business account. Incompetence is an understatement. I strongly recommend Dime Community Bank. The difference is between night and day.
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March 2024 by X X
Excellent Customer service,
Thanks to dedicated bank Pros like Laureen .C she made my banking experience perfect, I highly recommend Capitol One at the Howard Beach location. FF
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October 2023 by Jonathan Rivera
EJ is the example of customer service. I had a misunderstanding which made the transaction longer than it should . But he never once got upset instead he told me how to prevent it and solved the issue . 5*
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September 2023 by Jax Leong
Shalin was a very helpful and nice person to have handle us opening a Business Account. Explained everything clearly, was patient and had a good demeanor the whole time.
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September 2023 by Amanda Rivera-Salcedo
I recently open a Capital one account after being with Bank of America for over 15 year!!! Upon walking into the bank with my parents, I was Introduced to EJ. EJ is very smart, charming and funny young man. He was able to not only help me but my parents as well in multiple transaction. He made the experience warming and funny. we was able to get a lot done in such a short amount of time. thank you EJ, my parents will be back to see you and my brother
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September 2023 by Ana Rivera
EJ was super nice, respectful and funny. He made all my process with my family and i super quick. I will be back to handle more personal business with him . Please promote this mab ASAP
