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April 2023 by SHAWN B.
The young man CARLOS is my Customer Service Superman.He is not only the best but Kind, Courteous and Patient.He made me feel comfortable with my ignorance with technology.CHEERS TO CARLOS
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September 2020 by Jerry D.
they are using the covid 19 as an excuse for the poorest customer service - it's a huge teller glassed teller area and they say 3 reps in back is all nyc permits - no way - not possible - the lines go out the door and down the block - i do the best i can cause they offer the best accounts and services - i have to remind myself of that any time i need to go in - btw the teller area is huge - they need to hire but they won't
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April 2017 by Danielle C.
This is a great bank. There's never a crazy line the atms are always in working order and the tellers are very nice and helpful. Checks always clear early and if you have an issue you can get right through to customer service there is never a crazy hold time. Also they give you interest on your checking account balance which isn't a very common practice, it's a nice touch. I would definitely recommend this location to anyone considering it. The parking lot is a bit undesirable but if you go at an off hour it's not too bad.
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November 2015 by Daniel D.
Been waiting online for about 40 min with only 2 clerks working and bunch of other employees drinking coffee in the background. Im not surw how management allows that. Horrible bank
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August 2015 by Anthony R.
Ok I just sent this as a tip but just incase it doesn't go through I'm sending this as a review as well. Due to my work hours I can't always make it during business hours, so I have to use the ATM's in the lobby area to deposit my checks. Unfortunately, the ATM's have trouble reading check because I have to insert the check about 15 times before it reads it or before I end up getting frustrated and going to a different capital one location 15 min from my house. Please try to fix those ATM's for people with my situation. I'd greatly appreciate it.
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September 2014 by Wendy C.
I love this branch. Tellers are fast. Parking lot is always fairly empty. All of the atms are always working.
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June 2014 by Nikki T.
I've used capital one for years along with my family. This is a great location. The workers are very knowledgable and extremely helpful. I'm ways in and out quickly. I recently had an issue with losing my safety deposit box key and they were able to help me immediately. I highly recommend doing your banking with them.
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May 2014 by Royce L.
I only use the ATM's here. I've never dealt with the Tellers or other staff there so I can't comment. They do have a parking lot but it's shared with other businesses. Sometimes it can get pretty full.
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April 2013 by Cortney W.
Decent service at this location. I usually go to use the ATM machine for quick transactions. The tellers have always been courteous and friendly. Occasionally the wait is a bit longer on Saturday mornings. Mostly due to seniors come to the location to handle their business then. It seems a bit social for them and the staff is friendly towards the people. They do have a coin machine which is convenient for converting your coins to cash. Coffee and tea are also available as a courtesy. Decent location overall.
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June 2009 by Samantha S.
There is only one CSR - the most senior one I think - that actually knows what she is doing. The rest all run to her. If you happen to be her customer at the time - it will take you forever to get out of there because of all the interuptions. And if you are not with that CSR - you will have to wait until your CSR consults with the only one who knows what she is doing.... It is sad - but I already had to tell a CSR what the Roth IRA limit was for the year. She argued - but apprently - I was correct. They also have technical issues with checks being printed in the future. Nice little scam to keep your money with them for just a few days longer. Not a fan.... That is why I no longer bank here.
