Empire Subaru Service provides a fantastic and excellent service experience. Reviews consistently describe the entire service team as professional, extremely helpful, and going above and beyond to address concerns. Staff are noted for being courteous, well-spoken, and personable, keeping customers informed and making the process quick and pleasant. The team works to resolve any situation in an excellent manner and gets cars back very quickly, even for major repairs. Customers report receiving top-notch customer service that exceeds expectations, with support including loaner cars during lengthy repairs. This outstanding service creates very satisfied customers who look forward to their visits and will not hesitate to return for future needs.
The issue with my Forester was diagnosed as a transmission problem requiring a replacement transmission. An extended transmission warranty was located, and the replacement transmission was quickly installed at no cost to me. I am very pleased with this extraordinary service by Rich Ciarletta and Nick Lemoncelli. Thank you.
January 2026
Richard Ciarletta greeted me upon entering the service area. He was very friendly but professional and got me in and out within a reasonable time. Very satisfied with Empire's service center.
June 2024
Sal Modica is great and very responsive to customers.
