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8AM - 6PM
20A Sheridan Boulevard, Inwood
Truck Rentals
“Great customer service provided from Akers she went above and beyond to help us look at a storage unit and meet me and my family needs I highly recommend this place for great customer service”
“It was a pleasure having Joshua get everything together to finalize the best size and price for the storage needs. Being my first time, he was very patient and very informative explaining the process. Thank you again!!”
“I had a great experience at Safeguard Self Storage thanks to Amaia at the front desk. She was incredibly friendly, professional, and very knowledgeable. Amaia took the time to clearly explain the storage options and rates, making the entire process easy to understand and stress-free. She answered all of my questions patiently and helped me find the best solution for my needs. Excellent customer service from start to finish. Highly recommend Safeguard Storage, and be sure to ask for Amaia!”
“Pedro Cruz, was very helpful and professional, he not really a sports fan but he promise to root for the knicks for game 3 of NBA playoffs therefore I give him 10 out of 10 stars”
“EXCELLENT!!!!! This is the place to go if you need a rental. I rented a 12 passenger van and everything went smoothly. Maria was a pleasure to deal with. She courteous and helps makes sure everything goes perfectly well. Definitely would reccommend Empire to anyone who needs a rental vehicle.”
“I recently went to Penske to pick up a car carrier, and I couldn’t be happier with the experience. The staff members were exceptionally helpful and professional from start to finish. They went above and beyond to ensure my rental was in perfect condition, taking the time to check every detail and make sure everything was safe for my trip.
Their dedication to customer service and attention to detail gave me peace of mind, knowing I could travel without any issues. If you’re looking for reliable equipment and a team that genuinely cares about your safety and satisfaction, I highly recommend Penske!”
“I met Ian, and I noticed that he has great taste in choosing the colors for his Vans, and that brought it to my attention that the color was very unique. He is very polite and easy to speak with. I recommend his Vans because, regardless of what you need them for, you can roll with style and look fresh & clean.”
“My brother had been to this place years ago this was because to rent a truck and drove back home to put a long table in the truck and then drove down to Maryland. The people there were friendly, kind and helpful.”
“a polite worker (bryan/brian) helped me out when I left a personal belongings in the front of the truck & was worried my stuff would’ve gotten lost or in the wrong hands but he went out of his way to help me to retrieve my items before someone rented the truck definitely recommend this place!!”
“All I can say is they all are heaven sent. I'm very pleased with the service I received. Xavier is a awesome person, thank you for helping us with our needs. This is from Shakeem's mother, Ms. Sykes”
“I really appreciate how friendly and professional the person who help me rent the right vehicle was! She was able to get me into the vehicle I needed very quickly. I would definitely recommend this location to my friends and family!”
“Ordering our van over the phone was one, two, three easy. The customer service rep answered all of my questions and explained the entire process. This was a relief because I had to order the van at the last minute. Pick-up and delivery also smooth! Even though the computer system was down, the salesperson took care of us with no problem. My only suggestion is, I wish U-Haul had the smaller transit mini-sprinter vans for items that are too big for a car but too small for a van. Still, we'll be back when we need a van.”
“Darlene is amazing! I needed a handicap accessible van last minute because my brother was coming into town. She helped me throughout the process. She’s very detailed and accommodating. The pricing was reasonable they could’ve charged me a lot more because it was last minute and they were very accommodating. I will be using them solely for my rentals going forward. Thank you JJB van rentals and a special thank you to Darlene!”
“I visited this location twice actually. Both times staff who helped us were great and we got clean and well working vehicles. Prices were decent. there were plenty of supplies available to purchase if needed.
For my own order, I had a great experience. there was plenty of street parking, and some lot parking if needed. plenty of space when I was there to take care of what I need to to.
Darryl and Shay were the 2 staff who helped me. Great service. I got good, clean and well working cargo van. Was able to empty my box, get my belongings and get them home. it was nice and easy. first time using this uhaul long distance service. also forgot something and they got it for me and held it until I got there. Big shout out to team and location!”
“Very easy simple and affordable, after looking around making reservations, I just came here to pick up a 10’ for moving and it was an easy agreement milage 19.95 fee and optional insurance can’t go wrong also return instructions the staff worker from the shop was friendly”
“Hub truck is absolutely great !!! From our sales rep Jason to the svc manager William in Garden City. They always stop what they are doing to take care of our needs. Can’t ask for more than that!!!!!”
“The customer service was great and the agent that helped us was very friendly had a great sense of humor and respectful and maid us feel at home thanks for the hospitality recommend this location to friends and family any time.”
“What a great place to rent trucks from! The staff is friendly and efficient. The equipment is in good conditions and reliable. Drop-off is easy. Thanks for your help!”
“Thank you for the amazing customer service. When I had a technical issue with my app, management from this location came up with a quick solution that allowed my rental to take place with out any issue. Thank you Vanessa for going above and beyond for my issue.”
“I called last minute because my husband and I had an issue with another company canceling on us last min and they were so accommodating, Connie helped me and she was so sweet she got me a rental near house she helped me book last minute over the phone she was so nice to me and so patient. Very nice company can’t wait to pick up the car tomorrow thank you Empire!”
“Do not try to reserve online as it seems it means nothing and it's not related to inventory at each site. Call and reserve it so they can confirm they have the vehicle. I reserved online for another location and no one called me, I called in and they told me they don't even carry that model. Also note that they only take cash for rentals which is especially odd as they use cards for holds.
Aside from that, you basically get what you pay for. As others have mentioned the vans are not well maintained. Although I didn't have a problem mechanically, the radio didn't work and the interior was rougher than a Uhaul. It shifted kind of rough and you could tell the shocks were probably at the end of their life. But for what you pay, it's not a bad experience. I rented a Micro Mover and it was exactly what I needed and I saved gas as opposed to the larger vans that you'd rent from Uhaul or Home Depot.”
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“Excellent experience. Customer service was always friendly and professional. John was especially helpful in the Inwood location. He answered my many questions and was eager to assist.”