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“I have been a customer for many years, I have never had a problem. I mainly bank at the dryden branch where the staff is always friendly and eager to help with any problems..I would highly recommend this local bank which has been around my whole life.”
“Had a very positive experience. The manager did everything she could to make it so the wait time was minimal and she was training someone at the sameTime. Thank you!”
“AFCU’s zoom sessions working with graphic designer, Marlowe, are so helpful and easy to navigate. She works with you and provides you with the resources you need (logo) to support your small business needs. she listens to what you like and want to change to create a logo you love! She’s now teaching me to use canva as well. Thank you! Such a great resource!”
“We'd been shopping for a mortgage loan for weeks and were actively engaged with four different lenders. The best offer came from a lead bank out of Tompkins County, but they could not (or would not) lock in a rate claiming they first needed an inspection and lawyer's approval before even locking down the rate. We'd financed multiple loans in the past never experiencing this and realtors were telling us this was very unusual. The lender then went on vacation leaving us hanging and despite two left messages with the supervisor we could not get a call back - from anyone. We tried Community Bank as a hail-Mary last minute attempt. Despite the agent planning to leave that afternoon for vacation she was able to lock us in at the same exact rate and fees WITHIN TWO HOURS. No muss - no fuss. They opened up our checking accounts and accommodated us in a number of other ways. THAT'S how you welcome people back to the area and provide excellent customer service. Very grateful for everyone that helped us.”
“Called Chase's online support number to verify a coupon on my account with no luck, at my appointment Jeneen was very helpful with getting my coupon registered, as well as printing documentation. Quick and easy.”
“I had a very long day today with multiple requests to get various documents notarized. Both Craig at the this brand and Sandra at the Elmira Road branch were incredibly professional, patient, and friendly. I am truly grateful.”
“We've been customers of Tompkins Trust since 1994. Consistently good service and nice to know our money is being used for the local community, rather than being a part of some larger national chain.”
“I'm a small business owner, not a millionaire by a about one million dollars. And I have the bank managers personal cell number. And he answers that cell and he returns emails. That is kind of outstanding! This feels like a small town bank. In all the ways that it's good. Easy, personable staff. It was really easy to open a business account. They make it easy to run a small business and seem to understand the challenges that entails. M&T while having very a capable local manager does not allow him the same latitude for solving daily cash flow problems that I need solved.”
9AM - 5PM
118 N Tioga St, Ithaca
Banks
“I just went on/line to find the phone number for our branch but saw the previous review and had to agree, Mike Britt is excellent and our local Ithaca branches are wonderful (speaking from the perspective as a small business owner and personal account holder)! Heading over now to help my daughter open an account before she heads off to college in the fall.”
9AM - 5PM
99 Sheraton Dr, Ithaca
Banks
“Came here today to pay off a negative balance on an old, closed account and open a new one. Friendly staff, pleasant location. I don't understand all the bad reviews. I've never had any problems banking here.”
9AM - 5PM
1022 Ellis Hollow Rd, Ithaca
Banks
“I have been here to open my bank account and it was such a pleasant experience. To make long story short, I would like to admire the hospitality of Josh Hunt. Also, everything was done nicely and efficiently.”
“I have multiple accounts with Chemung and I love the girls up on the Hanshaw branch near my office. Unlike a previous bank I had, it's nice to see the same faces every time I go in. There is no employee turn-around here which says a lot for the bank. There are just a few tweaks that I wish the checking accounts could do.”
10AM - 5PM
2300 N Triphammer Rd, Ithaca
Banks
“Compared to every other bank I've used, interacting with Community Bank has been a pleasure. If you don't use cash often or if you can make it to the branch during the day (no zero-fee ATMs in town) .then I can't recommend them highly enough. Since they updated their online banking system it's been nothing but smooth sailing.”
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“We've been banking at CFCU for over 20 years. We've had our house mortgage with them as well as a number of accounts, including a business account. We've been very happy with their service overall and their willingness to work with us on specific questions and needs.”