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May 2023 by James Steiner
Second worse bank in Ithaca next to Alternatives
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September 2022 by Lance Finnerty
Never take a loan from this bank! It took me 4 months to set up auto payment because the only way to do it was through snail mail and they took forever to respond to me because I didn't fill one thing out. Think that's bad enough? 4 months later they now have canceled their auto payment system. There are literally only 2 ways to pay my loan payment now, send a check through snail mail or call them and get charged a fee. This is the most backwards, outdated business I have ever seen. This is just for 1 loan! I can't believe anyone would trust this establishment with their money. I got charged 5 different fees while trying to set up the auto payment as well. So the little savings I got by taking their lower interest rate went right out the door within 4 months. Thieves and deceivers probably would have been better off going to a loan shark.Update: They responded with an automated message saying customer service is their top priority..... What a joke. It took me calling them 5 times and filling out the same form twice to get auto payment set up over the course of months just for them to cancel it 4 months later. What is there to talk about automated response? I want auto payment for my loan! All you want is to charge customers more fees, hence why you stopped auto payments, lot more late fees that way. So yes, keep lying with automated responses to try and save face but do not call me and waste my time any further!
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July 2022 by 00yimme
Worst banking experience ever. I lived in Interlaken and shortly after opening an account they closed the branch. I moved to Ithaca where there are no ATMs and limited hours of service. Now the branch in Ithaca is closed. On two occasions I've had multiple transactions charged twice. Then remain in pending charges for days at a time. I need a new bank!
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July 2022 by J.Fontz
Worst banking experience ever. I lived in Interlaken and shortly after opening an account they closed the branch. I moved to Ithaca where there are no ATMs and limited hours of service. Now the branch in Ithaca is closed. On two occasions I've had multiple transactions charged twice. Then remain in pending charges for days at a time. I need a new bank!
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March 2022 by Adam Coghlan
The guys in front a great, but literally everything else about this bank is horrible.
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June 2021 by Max Jenquin
Compared to every other bank I've used, interacting with Community Bank has been a pleasure. If you don't use cash often or if you can make it to the branch during the day (no zero-fee ATMs in town) .then I can't recommend them highly enough. Since they updated their online banking system it's been nothing but smooth sailing.
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April 2021 by Sk8 Friendly
No ATM available, closes before work gets out
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March 2021 by Brad Helfman
Horrible hours and worst customer service . Also their app is bad as well . Save yourself the headache and bank elsewhere.
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June 2020 by sk8friendly
No ATM available, closes before work gets out
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March 2017 by The Clarkes
This is an excellent bank. They service our mortgage and send statements and other appropriate information on time. Their hours are clearly posted. We've always been served effectively and immediately when we've called.
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April 2016 by Megan Ward
The hour for the Ithaca branch are from 9-4pm Monday- Friday. Also for the phone issue this week we were having a phone issue. Hopefully this helps.
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April 2016 by Becky Stewart
Webpage says open until 6. Get there and door says closes at 4. Lovely. And no one answers phone during business hours
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April 2016 by Janelle Stewart
I'm not even sure this is a valid business number. I've called it multiple times and it's always busy. No phone tree, no anything.
