Diane's Downtown Automotive is known for its friendly, honest, and professional service. Customers appreciate the straightforward and trustworthy approach, with many mentioning they have relied on them for over 15 years. The staff is caring and personable, making customers feel valued and respected. While they often have a busy schedule, leading to potential wait times, the quality of work and fair prices make it worth the wait. The reception team is accommodating and helpful, making processes like tire drop-offs quick and simple. Though some customers have not yet had repairs done, they have been impressed by the honesty and helpful recommendations provided. Overall, Diane's is a reliable auto repair shop that customers trust for honest opinions and dependable service. Despite busy times, the customer care and quality work keep clients coming back year after year.
The receptionist on the phone was super sweet and accommodating! It was really easy to dispose my winter tires--simple and quick drop off.
August 2022
Professional, honest and friendly. This is one explanation of why they are always busy. You may need to wait a week to get your car in, but it's worth it to know that the work will be done correctly and for a fair price.
July 2022
Didn’t have my vehicle worked on but super friendly and out of the 40 places I’ve called today, this was one of 2 that didn’t treat me poorly or like I was an idiot.We also recommended another place that might be able to help me.Thanks for your honesty. When I need work done on our other car, I will be calling you... read full comment
