Ace Northeast Hardware is a trusted local store dedicated to serving its community with personal service and quality products. Customers appreciate the knowledgeable staff who go above and beyond to help with various needs. The store stands out for its unique key copying service, where manual cutters ensure perfect copies—unlike the laser cuts from other stores that often don’t work. This attention to quality has earned high praise from customers who value getting things done right. The paint department receives special mention for its excellent service. Staff members like Brianna Donahue are recognized for their expertise and helpfulness, guiding customers through paint choices and color matching with ease. Customers have shared how Brianna quickly solved their problems and made painting projects much easier. Another staff member, Kim, is also noted for providing personalized help and taking the time to find just the right products. In addition to hardware and paint, the store offers a good selection of essentials and outdoor decor. Customers frequently mention the friendly and attentive service, especially in the paint section, where staff are quick to offer suggestions and go the extra mile. Overall, Ace Northeast Hardware is known for its helpfulness, quality service, and a welcoming atmosphere that makes shopping a positive experience.
I think this is my favorite hardware shop in Ithaca. It’s easy to find someone to ask for help or advice, they are well stocked and so friendly!
June 2024
I wish it was open an hour or two longer on Sundays! But the staff is excellent, extremely helpful
March 2024
Excellent service at this paint department. Brianna Donahue is very knowledgable and great to work with. Highly recommend working with her for any paint needs/guidance and on matching colors.
