“This store is very nice. Easy to locate items i was looking for. And the employees were very helpful with my purchase and even put the bigger item in my car for me.”
“Not exactly an old fashioned hardware store, but close. Kind of a modern store with a lot of the selection and customer service of an old small town hardware store but also the full stock of a modern store. Staff are knowledgeable, friendly and helpful.”
“The guys behind the counter and helpful and understanding. Never see this place understaffed, and there is always someone here to help you load up lumber or whatever else into your truck.”
“I’ve used the cylinder exchange program at this location for my CO2 tanks. The staff was very attentive; which made for a clean & fast swap and keeps you from having to wait for a refill. I just bring in my empties, pay the exchange fee, and out the door with fresh, tested tanks in just a few minutes! For anyone in the Ithaca area needing CO2 tanks for their bar/restaurant or doing home brewing or welding, their exchange service is consistently efficient and affordable. I’d give 6 stars if I could. A huge thank you goes out to the well managed staff!”
“They didn't carry the manufacturer of the part I needed, but they told me about another store nearby that .. Did. I'm up and running the same-day thanks to that freely given advice. That's not just 5 stars, that's a 10 !”
“I really can't say enough good things about the Ithaca harbor freight. I've shopped here 1-3 times a week for the past few years and I've always had a really amazing experience with not only my tool purchases, but more importantly the people working here. I'll go out if my way to find an excuse to buy a specific tool from here instead of elsewhere because for a lack of better words the people working here are truly kind. I've had notably bad, insulting and seriously unprofessional interactions with workers at other similar types of stores over the years. Never once has a employee here been anything but exceptional to me. Nomatter what need at that moment in time. Employee turnover seems fairly low and whoever is doing the hiring when they do, is very good at choosing the right kind of people for this job. Everyone working here doesn't have the same level of life or tool experience but Ive always been able to find really great advice if I need it. They're resourceful enough to find the person working who does know, if they dont. These small interactions have always really brightened my day a bit, even if Im deep in a truly terrible, never ending project. The people here have always had my back and gone above and beyond to help equip me with the tools I need to finish the job.”
“Loved the things I found. Found alot more her than the downtown store. No carts to use. No place to put items if you have more than you can carry. Have only visited once. But next time I go I will take bags and boxes.”
“This place reminds me of a country store for the farm. Of course there is all the pleasant stuff, food & supplies for all animals, dirt, outdoor living and etc. They also have some home decor and surprises here and there. Staff is always friendly and knowledgeable. Prices are good. I like it here.”
“Just wanted to take the time to thank Hank from the rental unit! This is probably my third time working with him. I want to highlight his patience, his will to teach, and overall pleasure to work with. Thank you for everything Hank and thank you Home Depot team of Ithaca”
“As a party tent business owner myself, I understand the stresses and busyness that this time of year brings. I work very well with Taylor Rental and their team and whenever I am running low on party supplies they are always willing to help me out. The face of their office and the lady on the other end of the line, Marie is amazing and will bend over backwards to give me or any of her customers the best rental experience possible. Thank you for all you do and I look forward to working with you guys for years to come!”
“We've been here a few times. We normally go to the Vestal one. However after yesterday's adventure we'll most likely make this one our favorite store. The customer service we got was outstanding! We had an associate named Russ who went out of his way to answer all kinds of questions for us and found us a washer dryer combo that was IN STOCK and that we were happy with. However on our way out my daughter lost her favorite Hippo. We didn't realize till we got home. This particular Lowes is not close to us. We called and the associate on the phone said they'd found him and he'd be waiting for her return in the morning. We were NOT prepared for how we found him lol. A BIG THANK YOU to lowes and your associates for recognizing how important the little things are.”
“Where does one go when packing to move? The HD of course. Found more heavy duty boxes and packing tape. Unfortunately, we continue to guess how many more boxes and packing tape that we need as we pack up our home for the big move to KY. We found the price of the packing paper a bit high and not great quality. Otherwise, we are pleased with the prices and availability of the other moving materials.”
“Where does one go when packing to move? The HD of course. Found more heavy duty boxes and packing tape. Unfortunately, we continue to guess how many more boxes and packing tape that we need as we pack up our home for the big move to KY. We found the price of the packing paper a bit high and not great quality. Otherwise, we are pleased with the prices and availability of the other moving materials.”
“Had two great experiences at HD this past weekend while working on a decking project. All of the staff with whom we interacted were friendly and helpful, especially Bruce in tool rental. Will return again soon!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.