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July 2024 by Carson Lopez
They had my order ready to go when I got there, got me in and out with everything I needed quickly & efficiently. Nice people.
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July 2024 by elizabeth mcever
Great customer service. Very polite and helpful!
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July 2024 by Jennifer Fields
For being a 1st time renter, they made it very easy and answered all my question
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July 2024 by Brendan West
Worst customer service experience of my life.
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June 2024 by Dave Roberts
Andrew is the best. And Jasmine is great too. Just got a new hitch installed on my truck. Excellent.
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June 2024 by Andrew Westphal
Working at Uhaul has got to be a tough job! Dealing with stressed out people all the time… Well I’m happy to report that the staff here is super nice and professional. And Andrew did a fantastic job installing my hitch
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June 2024 by Majdi Baccouche
People in this are unprofessional, rude, and have no desire to work. Let me explain; My online appointment was at 12:30. I came on time. The installer said he is taking another customer instead. I asked why? He said that I needed to call to confirm the appointment, making the appointment online is not enough. I said there is nothing on the website that is instructing the customer to call once a reservation is made online. He said that is an known issue and nothing he can do about it. He said to be back after 1.5 hours or will call. He never called me. I came back at arround 3 PM which is 2.5 hours asking for an update. The woman at the from is threatening me with a $50 charge of I asked for an update and started lecturing me on how they would process their work and not to be rude while they are doing their work. Mind you that I only asked "what is the estimate time when he will be able to start on my car?She said he just get back from a vacation, why is this my problem? She kept interrupting me when I gave her a chance to explain all what he had to say. They also scratch the rear bumper.
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May 2024 by Ali Telek
Extremely helpful ppl
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April 2024 by John Warren
Add an appointment at 8:00 told I could pickup at 12:30 at 3:00 not done told them to forget it didn't want there hitch
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April 2024 by Winger
Rude and unprofessional staff.
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March 2024 by Amy Stofenberg
We've used this Uhaul many times over the past couple of years. Every time it's been easy, the car is always clean and runs well, and the staff are always kind and helpful. Not sure what alternate dimension the 1-star reviewers live in. I wish I remembered the employee's name that often helps us.
We usually reserve the car online, and usually wait til the last minute because of who we are as people... :) 99% of the time there's a truck available. We'll be moving out of Ithaca soon, and just want to say we really appreciate you. Thank you and blessings!
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February 2024 by Michael Femia
Made a hitch appointment and nobody called me to tell me it was canceled before I got to the store.
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January 2024 by Rohan Kensey
This place really lives up to their 1 star reputation. I waited 2.5 hours after I had an appointment! And nothing was completed on my vehicle. Wow.Terrible service
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January 2024 by Katherine Hicks
Wow exceptional service warm welcome very accommodating and I have referred my family
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November 2023 by Charles Glasel
Zero stars, really!Initially the staff was indifferent to my arrival to check out the reserved vehicle. Finally one man got me checked out after a lot of waiting around.The restroom in the UHaul facility was a health hazard! It was completely disgusting, dirty and there was no toilet paper. The staff actually seemed to be quietly laughing when I or my wife communicated these issues.The truck I rented had completely torn drivers seat, the steering wheel was worn out and very disgusting to even touch. The parking brake release was broken. Total safety hazard: the low beam headlights were extremely dim. Very hard to drive at night, and unsafe. The high beams: driver-side light didn’t work at all, and the other point crookedly up at the sky. Totally unusable. The rear view mirrors were impossible to adjust.The staff was completely unresponsive to any comments or suggestions - so first change: new staff.This is the single worst transaction I have ever encountered!
