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July 2025 by Cind Viva
Dirty Carpets, Empty Promises
I’ve been a regular at this bank for years, and one thing has never changed: the carpets. They’re filthy—and not in the “someone forgot to vacuum” way. These carpets have become a source of recurring allergy attacks every time I step inside. Despite staff assuring me they’re cleaned weekly, my nose disagrees. The reality? They don’t look—or smell—like they’ve been properly cleaned in years.
When I brought this up, they blamed the homeless who occasionally walk through. But come on—it’s a public space, and those individuals simply walk in and out like any other customer. Blaming vulnerable community members feels like an excuse to avoid responsibility.
A bank, especially one with long wait times and busy foot traffic, should prioritize basic cleanliness—not just for customers, but for staff who spend their entire workday there. If maintenance costs are such an issue, maybe it’s time to ditch the carpet altogether and explore alternatives that promote hygiene and community respect.
Ultimately, the condition of this space reflects how little care is given to those who use it daily. And that’s what’s truly disappointing.
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July 2025 by Jessica Estacio
No one ever answers the phones. Horrible service. All they. Don't
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April 2025 by Nima Dhondup
Horrible! Service very slow I have waited 2 hours to call my name. I saw four people inside but only two people working with customers. Two people just sitting on chair and playing with their computer!
I heard they kept saying I’m tired!! They don’t care about customers no communication nothing! Unavailable this city bank need good employees
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April 2025 by Michael Navas
Horrible
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September 2024 by Mabi Rol
Ask to talk to the manager, ask some questions, and because she didn't agree with my point of view, she went away before I finished my talking. Horrible people there.
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April 2024 by Marcela Ortiz
Two hours waiting for them to attend to make a name change, they have 10 cubicles and only 2 people working very slowly. They don't have people who speak Spanish.
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February 2024 by Hassan Hashi
I recently switched to Citi Bank for my personal banking needs, and I couldn't be happier with my decision. After noticing that Wells Fargo banks were primarily located in Manhattan, I decided to give Citi Bank a try. I'm so glad I did! Saqib Khan, the representative who assisted me, went above and beyond to make the transition seamless and stress-free. He was incredibly helpful, knowledgeable, and made the entire process easy to understand. The customer service at Citi Bank has been exceptional, and I feel confident knowing that my finances are in good hands. I highly recommend Citi Bank to anyone looking for reliable and convenient banking services.
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February 2024 by Ralo Tenz
Worst service ever. Waiting for two hours withdraw $$$$$$
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February 2024 by Shakeela Malik
Best service great staff ??
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February 2024 by Aoyan Sarkar
Very long lines all the time, and if you want to open an account you better hope you found free street parking because the wait is easily over an hour. You’ll be able to do what you set out to do but not after waiting what feels like an eternity. My advice is to bring headphones so you can listen to a podcast if you want to do anything other than withdraw cash from an ATM.
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December 2023 by Marcelo Roman
Normal care
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December 2023 by John Ng
Not busy
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November 2023 by Md Sazzad Hossain Hemon
Wirst place you can ever visit.
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October 2023 by Dhana Limbu
i need help. i made a deposit from atm machine on sep 11/2023. but money got stuck. my deposit didn’t went through. the atm throw small paper. i took that paper and ran down stairs i was i shock. first time happened in my life. i ask the teller lady what is happening. i ask her help she said i can’t help i have to call customer service.afterthat i called customer service i tell them all story. and they said they will investigate. i will get my money back after 45 days. i got back my money back after 3 week latter i thought everything is fine. but now i got received mail notification it said your investigation results came complete there is no found any cash inside atm machine. your money will deduct within 5 business day. another shock. how can they do this to me this is totally unfair. i want to know where my money gone. and who will be responsible for this. i can not give up my money i have to work hard for that. any body have idea please help me. do i have hire lower or what the process i do for get my money back.
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September 2023 by Moises Perez Arevalo
Long line because there is only one teller. It is the beginning of the month and should have more personal. Everything can not be done on the ATM machine. ?
