Metro by T-Mobile offers a positive experience with friendly and helpful staff. Customers have praised the managers and employees for their professionalism and kindness. One manager was noted for being calm, friendly, and efficient, making the process quick and smooth. Employees are described as engaging, especially when assisting with choosing updated phones and passing along important information. Customers appreciated receiving great phones, free screen protectors, and helpful services like charging old phones and syncing contacts. The store is very clean and well-maintained, creating a welcoming environment. Some concerns include inconsistent store hours, as the store appeared closed despite the app indicating it was open. A few customers noted language barriers, as some staff set up phones in Spanish without informing them, which could be frustrating. Additionally, there was a rare concern about privacy, as one customer noticed an Instagram name appearing in a text message, raising questions about device security. Overall, the store provides good service and a friendly atmosphere, with room for improvement in communication and store hours.
I want to give a shout out to Manager Anelli. She was very calm, friendly and got me in and out in record time while balancing several other things. She is doing a great job!
January 2025
The lady was very kind, she helped me with everything I needed. My new favorite store
September 2024
I loved the service of the employees. I was looking for a more updated phone and they gave me a great phone and made sure to pass along all the information to me. Thank you Leiram
