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January 2024 by ISABEL CRISTINA GALLEGO
Be careful with your receipts and money. Catherine helped me, but she verbally told me a price for an activation. She took the change out of the box but never gave it to me. Then she gave me a receipt which included $14.99, from a case that had never been I bought. The receipt showed the entire amount of money I gave her. Since I was late for work I couldn't go back to ask for an explanation, but it's not ethically right since it looks like theft.
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July 2023 by Juan carlos Sanchez paico
Excellent atention
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June 2023 by Google user
Very unprofessional, no speak e no ingles, hung up on me... don't waste your time with these idiots... btw, the girl answering the phones should be bilingual and learn manners. she's probably the owners side piece
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May 2023 by chino chan
Very unprofessional, no speak e no ingles, hung up on me... don't waste your time with these idiots... btw, the girl answering the phones should be bilingual and learn manners. she's probably the owners side piece
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August 2022 by sdf sdf
Came in around approximately 4:30ish on July 4 looking for a replacement SIM card. The girl at the desk was busy with a family in front, however had a few minutes to spare so I said hello, and continued to ask about a purchasing a new replacement SIM card. I understand that she could be busy but she responded extremely rudely by saying she was very busy and won’t be able to assist me for the next 20 mins. I said that’s okay and that I was willing to wait since it was urgent. After about 20 mins of waiting , close to 5, she tells me that she will no longer be able to assist me because she was supposed to be leaving at 5pm. The sign on the door clearly said closing time 6pm. Also, if she was supposed to be leaving at 5pm? it would have been nice to inform me when I entered the store so I wouldn’t waste my time waiting to be helped. Customer service not even worth a star!
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August 2022 by Diego Fernando González Ordóñez
Good!!!!! Good devices
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May 2022 by A.K. Small
I had a great experience at this location! Very clean, from the glass windows to the floor! Julius and the young woman (I was never given or asked her name) we're very engaging and nice to my daughter and I. Julius hooked me up, okaaaay! I had a budget and with that budget I paid the next month's bill, got my new phone and was even eligible for a discounted bill with the Affordable Connectivity Program! He was even so kind to charge my old phone and sync my contacts. The only downside was that if I didn't understand Spanish we'll enough (I am Black) I'd have been upset because he set my phone up and left it.... in Spanish!!!! Nonetheless, I'd have given a five star review but.... I had no issues at all until one thing happened... I wrote the word 'hey' in a text, and beside it in the production text was clearly someone's Instagram name and I'm feeling like my phone was either used or refurbished somehow and I wasn't informed . Not cool! But, with that said, I'm giving for stats! Thank you guys
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January 2022 by Mary K
horrible service lady stole the phone i purchased... pay attention
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June 2021 by Marybell P.
The male staff member with the tattoos wouldn't complete my transfer from one phone to an insured phone I had purchased. Handed me the phone to speak to customer service when that was his job was to help me. Management didn't help either. Were laughing as though it was a joke. I work as a chef they have a $2/hr job really. They going to be rude like that. I wouldn't ever recommend this location to anyone. I had to go to another store far from here to get my phone's switched when I just live a block away. Very unprofessional.
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March 2021 by Samwel makongo
I had a very pleasant experience, kerly wasas very kind and her attention ?
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March 2021 by Julio Santodomingo
Amazing. Julio and the other two girls are the best!
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March 2021 by Christine Culbert
Very fast and helpful julius
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March 2021 by Joel Picado
(Translated by Google) Happy with an excellent service from the store manager Julio, respectful education and professionalism.(Original)Contento con un excelente servicio de parte del manager de la tienda Julio respeto educación y profesional.
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February 2021 by Sasi P.
How can I switch to your metro I went to the store and staff name JUAN!!! want to sell only the new phone and new number I just need to buy the new sim card to port my old number in They don't sell it to me No Service mind No explanation Rude and ignore How you guys train your staff ?? I had called the customer service that she tried to activate the new sim card for me and she need to talk with the staff over there but they ignored it You are not working with the same company ?? They told me to go to the small store to buy the sim card Then i went to the small store they ask me to go back to the store that I left I don't know the way that you guys work This is the worst experience for me ever The store address is 83-01 Roosevelt Ave, Queens, NY 11372.
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December 2020 by Ashley M.
I will admit there was some craziness in the beginning I will say that in the end I got the assistance I needed. It wasn't the store that caused the mishaps but I am so glad they were able to help me cause I definitely need my phone for important calls I had been waiting on. The store manager Theresa was such a help. When Theresa was able to resolve my issue it was such a relief and she calmed me once she realized it was already over the run around I was receiving from somewhere else. The store is beautiful and worth going to. Everyone there is polite and they keep up with the covid guidelines for their store. Thank you so much for your time and Theresa if you read this sorry for the delay!! Lol thank you so much!!!
