Metro by T-Mobile offers a positive experience with friendly and helpful staff. Customers have praised the managers and employees for their professionalism and kindness. One manager was noted for being calm, friendly, and efficient, making the process quick and smooth. Employees are described as engaging, especially when assisting with choosing updated phones and passing along important information. Customers appreciated receiving great phones, free screen protectors, and helpful services like charging old phones and syncing contacts. The store is very clean and well-maintained, creating a welcoming environment. Some concerns include inconsistent store hours, as the store appeared closed despite the app indicating it was open. A few customers noted language barriers, as some staff set up phones in Spanish without informing them, which could be frustrating. Additionally, there was a rare concern about privacy, as one customer noticed an Instagram name appearing in a text message, raising questions about device security. Overall, the store provides good service and a friendly atmosphere, with room for improvement in communication and store hours.
Excellent customer service! I visited this store today and was helped by Carlos. He is incredibly knowledgeable and efficient. He handled my request with great care and ensured I was fully satisfied before I left. It’s rare to find such dedicated service truly a credit to the team. Five stars!
June 2025
Could have been better if I didn't have to go back for and issue the day after plus they didn't have the phone I wanted in their inventory. That was disappointing
April 2025
I want to give a shout out to Manager Anelli. She was very calm, friendly and got me in and out in record time while balancing several other things. She is doing a great job!
