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March 2024 by Giovanny Bernal
AVOID THIS LOCATION IF POSSIBLE. The staff is EXTREMELY, INSANELY, RIDICULOUSLY SLOW. THERE IS ALWAYS A 30+ min WAIT TIME. THE AGENTS HAVE NO SENSE OF URGENCY
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March 2024 by Ofir La
Service super slow!!!! Only 1 person working when there are like 40 people on line every day... ups please..... use the payroll correctly
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March 2024 by Rosario Vargas
perfect service
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February 2024 by Lucy Honduras
The worst mail service damages packages, I prefer Fedex
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February 2024 by Daniella Abrego
I just don’t get why this location is sooooo slow. The line is always ridiculously long. It’s so unfortunate that I need to drive to Astoria or elsewhere to return a package.
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January 2024 by Matthew Mclean
Online says less busy than usual. You get here and the line is longer then ever
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January 2024 by Rosa R Castillo
Very helpful and friendly. Smiling people make you feel good. Thank you.
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January 2024 by Ying Rou Zhao
This is the slowest store I ever used. No matter what time there always a line outside the store waiting. Avoid it if you canA simple drop off return package would take 5 minutes here. Other ups take only 5 secs
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December 2023 by Nelly Rozo
Too long the line and only one person serving on a Saturday when there are so many returns and people take the opportunity to return their things because it is the day of rest for many. They should at least put 2 or 3 people because they have to wait in line for more than an hour in this cold weather. You leave there, frozen, even if you're super warm ☹️
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December 2023 by Jasmine Beautiful
Lines all the time , even when it’s winter and it is super sold
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December 2023 by Ganga Gurung
I was in this location for return today, standing in line outside from 3:37 pm with other customers. There was one female customer in front of me and when her turn came up one male customer cut off the line before her from nowhere. I went to the door and told front desk attendant not to take him since he cut off the line he was not in line but still he started scanning customers’s cell phone and taking his items (backpack) I was continue telling them it’s not fair while other customers waiting in line outside. Even other employee from behind the desk didn’t not listen to me and said go outside only 2 customers allowed at a time. When I went to the front desk they said he was there before half an hour ago but I didn’t see him before as I was standing outside from 3:37 pm. If they have special service for their friends or family or relatives I have nothing to say but it’s not fair enough to me and others customers what they did today. Returned was made at 4:04 pm.11/15/23 00:20 AM Thank you for your response and addressing my concerns. I hope it will not happen again to me and other customers.
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December 2023 by Tej Bhatt
I forget my return label at home , I was already in line and thought that ok the associate can scan it from my phone and least can charge me $0.50 or may be $1 but no he said it’s gonna charge me $3/page !!! You kidding me $3 for a damn print out a single page ! Never ever going to this place again !!
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October 2023 by Karen Mason
BE CAREFUL WITH RETURNS! I would recommend being very careful with returns to this location! 2 times now I have gotten charged for returns that I brought to this location..... that were never returned to Amazon or QVC! I did keep the receipt for 1...but will NEVER use this location again! Also the wait time is usually very very long.
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October 2023 by Dev Purkayastha
I recommend the owner stop copy pasting lazy replies, and actually hire more help / pay your hires more, rather than underserve your community. In the meanwhile, customers should use other UPS locations if at all possible, or the far superior and well maintained FedEx location. The line here is always out the door, down the block and filled with misery.
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October 2023 by zainab amjad
Yes the line is long, but there’s not much that can be done. The service itself is really good. Max takes me like 30 seconds to return my packages and I’m good to go. The service is what matters and theyre really nice.
