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March 2024 by Sherry C.
First of all, please note that the hours or operation is updated on Yelp or online. I asked Olsen about it and he told me that the corporate has to change it online. They don't have any control over it. Please look at the photo I've uploaded with this review! Anyways, I came here to get my tire fixed and also for a safety inspection. My interaction with the Olsen has been pleasant both times and I haven't had any issues. They were able to save my tire and I saved a couple hundreds of dollars! I'm glad I don't have to make an appointment with the dealership anymore and wait over a month! They have seats inside so you can wait there. I suggest bringing something to keep you entertained because you don't know how long you've been there. They didn't keep me there very long, fortunately! The restroom is very clean as well. If you feel like you're hungry, you can either go next door to Arby's or go into the plaza for some asian food and there's even a dunkin donuts!
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February 2024 by Fronimakis Anastasia
I love their waiting area & friendly staff. Came for an oil change. I highly recommend coming here if you want quality service that you can trust at a great price. Will be returning for all my oil changes moving forward.
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December 2023 by Adam S
Disappointed and frustrating experience here today. Ordered and prepaid for four new tires online through the Goodyear site. Arrived at my appointment today and gave the guy on the counter my order number; he replied that there was no order in the system and then spent the next 10 mins telling me that ‘I should have come into the store and ordered the tires directly from them as the online ordering system here doesn’t work.’ (Apparently the online system doesn’t relay the order to the store.) I finally got my tires installed on my car after being asked again to repeat the order number to the service manager with a copy of my online credit card payment. I’m surprised how disorganized the process was. Unpleasant experience for what should have been a routine replacement of tires w/o hassle. To Goodyear’s credit their customer service dept was very good when I called. Thank you.
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November 2023 by Kiki C
I have been going to this Goodyear for quite some time. I have to commend Olsen for his customer service with my situation. I’ve done business with him many times and he is very professional, honest, & trustworthy. He is a valuable asset to this company. You don’t see many people going above and beyond anymore, & he is one of the few who will. Thank you Olsen!
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November 2023 by Ama Yawson
This Good Year saved me. It was 6:15 on a weekday and they stayed late and gave me service with a handsome smile. A nail annihilated my tire and I needed to get home safely. They provided great advice as well. I’m a fan.
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November 2023 by Arn Bottalico
Kevin and his team are very knowledgeable, trustworthy and professional. Their prices are better than most places. I recommend them to my friends and family who feel the same way as I do.
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October 2023 by arianna viscovich
HORRIBLE service for a long time customer! I brought the car in at 11 because of air pressure and they were not able to remove the caps! So they put some special chemicals on it and had me waiting about 4 hours to see if they came off. They told me to then just leave the car with them and they will call me when it would be fixed. But no worries I have lifetime guarantee on the good year tires so they say! I was then later told that it indeed wasn’t covered and had to pay for “4” tires to be fixed when it was ONLY 3!! I come back around 5 to only wait for more hours for it to be finally done. The topping on the cake was to find out that I had to pay when I was supposed to be covered and pay nothing per the person helping me from earlier. The BONUS to the long wait was they damaged my dash camera and I found it on the floor when picking up my car. Horrible service! I am extremely upset for being a long time customer and waiting ALL day for a very simple procedure!!!!!!
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September 2023 by Quin Mi
I popped my tire and came by to Goodyear. Everyone there was courteous and informative. Stans did an excellent job replacing it and also explained that why other tires need to be replaced. In addition , he found my inspection expired and did an inspection for me. Thanks guys!
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September 2023 by Track Shift8
Fanatic service, knowledgeable people, pretty good turn around times for an alignment (20 minutes) with a report of the before and after. As for oil changes it takes a little longer since they’re doing a whole inspection of the car. They have not tried to sell me in to other services from the 3 visits I’ve had. Would recommend for an inexpensive auto service place.
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September 2023 by Nestor Ledesma
I took my car in for an inspection. Inspection completed in a couple of hours. Unlike other auto repair shops, they did not lie to me about needing wipers, bulbs, brakes, etc.. Honest shop. thank you
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September 2023 by Max Pyke
If you need a shop to fix a tire because of a nail, don't bother paying a visit here. The shop isn't interested in helping you out with the repair that would cost you about $10 for the labor fee. Instead they would tell that your tire needs to be replaced and the total would be the cost of a brand tire plus tax and labor, which would come out around $500. $500 for a $10 repair job! If you don’t want to do the job, just be honest and turn it down and don’t try to scam your customers like this.
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August 2023 by Adam S.
I made an online appointment for four new tires through Goodyear.com. Appointment was confirmed and prepaid; several days later, I went to the shop w/ my confirmation and at at my appointment date and time. Upon arrival the young guy at the desk said "What appointment?" even after I showed him the confirmation and copy of my paid receipt from my credit card, he further said, "who orders tires online? Everybody comes into the store to order, the Goodyear.com site doesn't work, so next time order in person. Corporate knows about the problem with online ordering but does nothing about it. They don't care." After lots of negotiation I eventually had the tires installed, however, it was a lot of work to convince them that I had prepaid for the tires and even had an appointment. It's as if they didn't believe me or anything that I said. Disappointing and frustrating experience, I was hoping the installation would have gone smoothly without all of the hassle.
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August 2023 by Bryan Lutz
Terrible. One of my tires has been making noise. Had it checked by dealer who indicated the noise is from tire not wheel bearing. Being i bought the tires from there and knowing it would likely need to be replaced i went here in the morning. They asked if i could leave it because they were busy. Oook i didn’t see any customers but of well i left and took an Uber home. Six hours i hadn’t heard anything so i called, after being on hold for 10 minutes they said my car is next. Two hours later they call to tell me there is some melted asphalt and that could be making the sound. It wasnt , then they wanted to keep the car overnight because it might be an issue with the axel??? I told them to get my car off the lift i am coming to get it. Pure incompetence and kinda shady. Never again, beware of this place. Go to Mavis which is what i should have done from jump.
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August 2023 by Sarah Barnett
We had a great experience at Goodyear when we had a tire that had been punctured by metal on the LIE.. Dennis patched it quickly and at no charge so we can get home. Excellent service, highly recommend.
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July 2023 by Janet King
We were so happy with the service tonight. Everyone was delightfully courteous and helpful. We arrived late on a Friday, and were so grateful that they were open and had time to serve us. Olsen was informative, installment was fast, my weekend was saved!
