U-Haul Moving & Storage of Johnson City offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Customers have praised the friendly and helpful staff, who go the extra mile to ensure a smooth experience. The staff is described as "awesome," "kind-hearted," and providing "amazing customer service." Renters have had positive experiences, with one customer noting that the staff was "incredibly kind, personable, and informative" and did not pressure them on add-ons. Another customer had an issue with the trailer's construction, but the staff worked to resolve the problem and even offered to void the rental contract, going above and beyond. While some customers have encountered minor issues with the equipment, such as the lack of a trailer jack or adjustable tailgate, the overall sentiment is that the staff at this U-Haul location is exceptional and makes the experience enjoyable despite any minor inconveniences. One customer even mentioned using the storage unit for several years, indicating their satisfaction with the services provided.
I appreciate the ease of it all. Friendly customer service on the rental and return! Very professional. Clean truck and convenient location! Very pleased. Thank you!
April 2026
This was the best uhaul experience I've ever had. I will be sure to conduct any future business with this location only. Thank you for a smooth transaction. You made moving day much less stressful. The team was exceptionally professional and caring.
February 2026
My recent rental experience was super and care-free! From the time I first entered the office to returning the van, Mia was the ideal representative for U-Haul; courteous, knowledgeable, thoughtful and personable. I will definitely recommend U-Haul Moving & Storage of Johnson City to anyone requiring moving or storage... read full comment
