U-Haul Moving & Storage of Johnson City offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Customers have praised the friendly and helpful staff, who go the extra mile to ensure a smooth experience. The staff is described as "awesome," "kind-hearted," and providing "amazing customer service." Renters have had positive experiences, with one customer noting that the staff was "incredibly kind, personable, and informative" and did not pressure them on add-ons. Another customer had an issue with the trailer's construction, but the staff worked to resolve the problem and even offered to void the rental contract, going above and beyond. While some customers have encountered minor issues with the equipment, such as the lack of a trailer jack or adjustable tailgate, the overall sentiment is that the staff at this U-Haul location is exceptional and makes the experience enjoyable despite any minor inconveniences. One customer even mentioned using the storage unit for several years, indicating their satisfaction with the services provided.
Justin was very helpful and efficient. He understood that I was in a time-crunched situation, finished the paperwork promptly, and hooked up the auto transporter, and I was on my way in no time.
August 2026
The agent at the desk was super friendly and very helpful with getting me what I needed for my move.
August 2026
Great customer service. Clean and updated vehicles.
