Advance Auto Parts has received positive reviews for its helpful and professional staff across multiple locations. Customers appreciate the quick service and the ability to find the right parts. One reviewer highlighted the efficiency of an employee who provided information on where to find plug wires, demonstrating excellent phone support. Another customer praised the manager at the Johnstown NY location for her courteous and respectful service, ensuring they found the best prices for their car parts. An emergency situation was also handled exceptionally well by a young gentleman at the same store, who went above and beyond to assist a couple in need. While most customers find the parts they need in stock, there was some disappointment regarding the discontinuation of car service manuals. Additionally, a customer commended Katie for her outstanding service on New Year’s Day, as she helped them with a battery issue despite not being able to install it due to the car's push-button start feature. Overall, Advance Auto Parts is recognized for its knowledgeable staff and commitment to customer satisfaction.
Great store, knowledgeable staff!! They always have the parts I’m looking for. I’m in and out quickly.
May 2022
They usually have the parts I need in stock. If not, they can order them. I was a little disappointed to find out they no longer carry car service manuals.
March 2022
Great staff and so friendly and very super helpful!
