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November 2023 by QueerSkiesAhead
The staff was very friendly and willing to help. The doctor was very pleasant and explained everything clearly. They explained what would and would not be covered by my insurance and asked me if I wanted to proceed which many doctors don't take the time to do. Overall a comfortable, quick yet not rushed process.
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November 2023 by Theresa Marie Schwall
Large selection of glasses. Very clean and bright environment.People are very helpful and pleasant.Very nice experience.This is my second time getting glasses at this place.Would recommend to anyone needing glasses.
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November 2023 by Rick S
Dr. Sandy was exceptional! She helped tweak my prescription. My vision in my new glasses should be perfect! Ken, my optometrist helped me like a true pro. Courteous and knowledgeable. He is the best tech as well. Tuned up my existing glasses w/ precision and ease. Thanks for the comfortable and great service.
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November 2023 by Sir Slye
I have been noticing a few changes in my vision and started having some concerns. I recently moved to the area, while driving through town on “Columbus Day” a holiday saw Visionworks opened. I walked in a they were busy, but my saving grace her name was ‘ Goldeen’ was able to get me in as a new patient signed up and got my eyes checked, glasses ordered and I was very pleased. Great experience and kind and friendly staff.
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September 2023 by Tracey Malloy
Most of the staff was nice, but waited 2 hours to see Tele doctor after my scheduled time. Now called to check the status of my glasses. Was told they are in but I did not receive any text. Was told we only have your landline. When I was just there, I updated all my info and gave my current cell and email. Nothing on file as per the rep I spoke to. No call on my landline either. Just keeps getting better and better!
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September 2023 by Jessie W
I recently did a Telehealth visit here & overall it went very smoothly & standardly. However the reason I’m reviewing is because the group at Kingston’s Visionworks was extremely patient and prompt when I ran into an issue with my contact lens order and rebate scenario… they took the time to research what had happened & remedy it all within one day. I appreciate that level of attention to a patient’s needs, so for that reason I’d definitely recommend them for future visits.
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August 2023 by Mandi Nikohl
I've been coming to this establishment for well over a decade now & have noticed dedication to using new technology throughout the years. My most recent visit was above & beyond, which I greatly appreciate. The staff are always so kind & helpful.I noticed that a lot of the negative reviews have to do with the phone system, which the staff at this location have no control over, it's a national business using an automated phone service. It does not reflect on the professionalism of the staff at this location. They're exceptional & I am entirely grateful for them.
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August 2023 by Elizabeth Arnott
This place is amazing!!! I have my wedding coming up and needed a appointment immediately!!! They were booked out till October but managed to get me in and set me up with an appointment within days of my call and stayed in contact with me the whole time. They went above and beyond to make things happen for me. I am forever grateful to the doctor and staff I recommend them for anyone who needs a caring and understanding eye doctors office who takes your needs into consideration and makes the time for you.
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August 2023 by Gerry T.
I waited 1 hour 45 minutes today for an eye exam at the 9 Boices Lane Kingston NY store and never got to see the virtual doctor. The eye exam technician was non-attentive, showed no urgency and was busy dealing with her own personal issues while I waited and waited. The Manager told me that they have no control how long it takes to be seen since the virtual doctors handle hundreds of store locations. I can not recommend them and will not return in the future.
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July 2023 by Kim Stanton
This was my first telehealth appointment where the technician and optometrist performed the part of the exam to determine my prescription remotely. They operated the eye exam equipment from their remote location. I was pleasantly impressed on how well it all worked. The person helping me afterwards to choose eye glasses was pleasant and helpful. It was an overall good experience.
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July 2023 by Trinity Cruz
This has been the most frustrating experience of my life. I called 3 times, attempted to use the Amelia bot 4 times and still have not been able to schedule the required appointment. I am scheduling these appointments for my elderly parents and I cannot image them having to deal with this chaos and lack of efficiency. I DO NOT RECOMMEND THIS LOCATION TO ANYONE.
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July 2023 by Patricia Conrad
I am that type of customer that is worried to call because I was worried it was gonna take a month before getting my glasses in .... I ended up taking a chance and calling told them how someone stole my glasses and I cannot see!!! Little did I know, I would be getting off the phone having glasses sent to me in 7 to 10 business days !! SUPER EASY!! Helped me immediately! I could not believe it! They went above and beyond for me and my eyes, I truly appreciate this company! They are all so sweet and helpful and knowledgeable! Highly Recommend! ?️♥️
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July 2023 by Heather O.
EDIT: I have to note that office staff called me back and accommodated an out of pocket appointment and staff really were super kind in helping getting me an exam and glasses.They randomly cancel and reschedule appointments. Don't go here. It's not worth the aggravation and no one to assist their clearly broken system of scheduling.
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July 2023 by Anna Gangi
The guy who worked after 5 on Monday June 26 was very nice don’t know his name
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June 2023 by Amelia P.
Very nice and helpful staff. Efficient exam during busy day. Accommodated difficult schedule.
