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“Had a good experience with Shannon yesterday. She was very patient while transferring a phone number and adding a new line onto my account. She set up our new phones right on the spot (apps, contacts everything) and I didn’t have to do a thing. Thank you!”
“Had trouble using the App and was able to get an appointment the same day. I had Lucy assist us during my visit and was so pleased with her amazing customer service and expert knowledge. She did not only assist with helping me upgrade the phone I really wanted but she informed me of my military discount that I was not utilizing, got me the best deal with trading in my old phone, and help lower my monthly bill tremendously! She helped assist me with transferring my information from my old phone to the new one. During this process she informed me that the fee should have been waved after applying my military discount. Instead of just having me call at some point to possibly see if I could have this fee taken off my next billing statement, she took the initiative and called verizon customer service herself. Saving me time and any foreseeable issues I may have had. Lucy is amazing and this Kingston location is now my go to if I have any issues or plan on making any future purchases.”
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“I had a great experience myself. Brought in a iPhone 12 that was already having problems to a 17 Pro. That sales guy took great care. I came from the NYC to for this phone.”