Apple Smith Haven provides customer service and tech support for Apple products. Experiences at this store vary. Many customers report great experiences with friendly, helpful, and empathetic employees who solve issues with iPhones, Macs, and other devices thoroughly and respectfully. Some staff are described as fantastic, insightful, patient, and going above and beyond, with service noted as the best in the tech industry. Purchases of items like iPads can be quick without pressure to upsell. However, other experiences are less positive. Some customers encounter long waits, lines, and occasional incompetent, defensive, or rude employees. Issues can sometimes take multiple days to resolve inefficiently, with customers feeling ignored or dismissed. Despite this, difficult situations are often saved by other intelligent and helpful employees who resolve problems quickly. The store remains a destination for many, who appreciate the support and plan to return.
Leslie and magenta were both fantastic in helping me to find the right product, along with activating my phone, and walking me through the process. I had a great experience and will buy all Apple products through here. If I had to use three words to describe the staff here it would be knowledgeable, professional, and friendly.
April 2026
Too much traffic. So many people in and out, especially on weekend. Looks like museum. Try not to prefer on weekends if you don’t like crowded place. Overall good. 4/5.
April 2026
The staff acted immediately to my request, it was getting busy. I didn’t even have an appointment. I really appreciate they didn’t make me wait a long time.
