CVS at Ferndale is known for its friendly and helpful staff who go out of their way to ensure customer satisfaction. Employees are attentive, polite, and knowledgeable, with staff members like Mary Jean (MJ) and Brianna A. providing excellent assistance, especially with cosmetics and questions. The store is well-organized, and the team is prompt and patient. The new store design is appealing, and the Minute Clinic offers quick, private service. The management, including Gabe and the new team, is professional and kind, often going above expectations. While stock levels can vary, overall, CVS remains a pleasant and reliable place to shop.