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August 2023 by Google user
I haven’t been able to connect my PS5 to the wifi for days now and it’s been escalated numerous times.\\n\\nEdit: the issue was resolved, just need more accuracy when stating fix times. I was told 5 minutes on two separate calls, but it was resolved about 4 hours later.
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August 2023 by Αρχοντας Θάλασσα
So what people but a honest review and in turn you lower their Internet speed? you made me lose business I work from home the income I lost will put a hindrance on my family you want to act like a child I tell you karma always comes back around
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August 2023 by Matthew Kilmartin
I haven’t been able to connect my PS5 to the wifi for days now and it’s been escalated numerous times.Edit: the issue was resolved, just need more accuracy when stating fix times. I was told 5 minutes on two separate calls, but it was resolved about 4 hours later.
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May 2023 by P M
Rude reps, completely clueless, will fix nothing but give excuses, if a hotel uses their service, you can be certain you'll have poor or no internet connection. Awful.
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January 2023 by Chetan Patel
Deep Blue, where are you. i have called and left several messages for last seven days. They promise to return your call withing 48 hours. It has been 7 days. Not a single call returned. This company is the worst i had to deal with, have no idea why hotels use this company.
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December 2022 by Byramcat Cat
I have the service in my business from this company, I am very disappointed with the support, I am ready to get out of the service as soon as contract expires.
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February 2022 by Greg D.
Went on vacation at Worldmark and had to purchase WiFi at the resort (stupid - since it's expensive and I shouldn't have to purchase it, but that's not what this is about). The only option was Deep Blue Communications for $18 for a few days, for TERRIBLY SLOW internet (7mb)... and only 2 devices... not "2 devices at the same time", no.... 2 devices EVER. Once you login with those 2 devices, those are the only 2 you get - even if you burned those 2 devices or sold them or needed to have a different "2 devices" use the internet, and NOBODY at their customer service will call, answer or email back. And, they don't give a ****.
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January 2022 by Jolynn Pierce
Supposed to have "free WiFi" with my apartment....its been down for days with no end in sight....spoke to customer service & response was " it happens"Going to pay for spectrum to be installed
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January 2022 by Jolynn P.
Horrible customer service & zero reliability....wifi down for days at a time
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November 2021 by Aaron C.
Hold on, turning my $31.95 Wi-Fi off and switching to my Cellular connection to write this message. These guys are TAXING hard. The internet connection is 7MBPS up/ 3.5 Down. Unstable connection, expensive connection, slow speeds, less than modern equipment. Your talking decades old equipment and speed, they got that grandma 9000 plan, their prices stay current though you know how that be. Either way, you likely won't know it's them until after your card gets charged and your at this Yelp page mad AF your not able to work on this busted internet on your trip.
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September 2021 by Roberto Villani
Bought a 10 days pass for 2 devices. Charged 16$. It didn’t work from the beginning. They replied to my email asking me to call, I called and they didn’t even have my email in their database and didn’t know how to explain that. Nothing else happened. Worst customer service ever AND paid 16$ for nothing.
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July 2021 by Michael B.
Just horrible. Here at the Coral Baja in Cabo. First couldn't connect to wifi, for 3+ days. Moved buildings, can connect to wifi, but can never stay connected to internet for more than maybe 20min max, and that's if I'm lucky. Support pretty much useless, no real communication on status of resolving anythipng. Complete waste of time.
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March 2021 by Renee P.
I am currently on hold, waiting for a supervisor, day #4 trying to get the wifi fixed for my unit at the Wyndham/Worldmark Steamboat Resort location. The support folks who answer the phone are nice and courteous, but they found my unit issues is above their ability to help so they elevated it to the engineer department. It has to do with the access point. the only place the wifi works is near the door, if you go to the bedroom or living room area, you maybe get 1-2 bars at best, but it consistently drops off and the bandwidth is not strong enough to do much of anything even if it says you do have a bar. Not one engineer has done anything to help/support. Day #4, I have called EVERYDAY. NO ONE should have to waste this much time on their vacation dealing with customer service to an internet company. This stuff should be dealt with pronto!! Period. Shame on Wyndham/Worldmark for contracting Deep Blue and washing their hands of issues for their guests. They WILL be hearing from me next. As an owner, we deserve better customer service. This company sucks and clearly getting bought out by Comcast didn't help how bad they are. Comcast also sucks! They WILL be hearing from me as well.
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January 2021 by A Mora
Bought the 5 devices 10 day package at my resort, first day WiFi unavailable for half day, rest of vacation spotty WiFi at best. I called the company got no credit, no explanation and no timeframe of return of service. I definitely do not recommend!
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August 2020 by M Y.
Stayed at Hyatt, Garland, TX. I called Deep Blue and it stated to press 1 and I'll get a callback. 6 hours later, nothing. Is anyone even working remotely??? I was told at the front desk that if I need a secure line to connect VPN, DBC would not connect. Good to know which hotels to avoid because of the drop connection.
