Northeast Acura, located in Latham, New York since 1986, is recognized as a top dealership committed to outstanding customer service. From the moment customers enter the showroom, they experience a dedication to making their vehicle purchase, financing, and service needs enjoyable and hassle-free. Many reviews highlight the integrity of the staff, noting how they handle miscommunications and mistakes with honesty and a commitment to customer satisfaction. One customer shared a unique buying experience marked by significant miscommunication, yet praised the dealership for their efforts to rectify the situation, stating that they felt valued rather than just a profit. Sales associates like David, Alan H, and Kia Smith receive high praise for their patience, knowledge, and attentiveness. Customers appreciated the personal touch, with Kia even going out of her way to assist a single mother by picking her up at home to finalize her vehicle purchase. Overall, Northeast Acura stands out for its exceptional service and dedicated staff, ensuring clients feel supported throughout their car-buying journey. Customers leave satisfied and are likely to recommend the dealership to friends and family, making it a trusted choice for anyone in the market for a new or pre-owned Acura.
Dave Healy was fabulous. He didn’t push me, was patient, let me drive multiple cars and helped me fit the budget. I am very pleased with my new Integra.
September 2024
Alan H was very helpful and patient with my wife and I. I would recommend Northeast Acura to my friends and definitely would recommend Alan to anyone looking for a new or used vehicle.
September 2024
Good experience. Will recommend buying a car from Alan H.
