PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for a variety of pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the grooming services, noting that their pets leave looking great and feeling calm. Many enjoy the competitive prices and the option to shop online with quick local pick-up. However, some reviews express concerns about the care of fish and other animals, as well as inconsistent customer service and cleanliness in stores. While one customer had a positive experience with a new puppy and found helpful associates, another mentioned issues with ticks. Overall, PetSmart provides a wide selection of supplies, grooming, and training services, but experiences may vary by location.
Fiona,Gabby and Moe!! Thanks so much for your exemplary customer service!! You gals rock! Fiona ,we especially appreciate your true compassion and empathy for all the pets!! Made our day!
July 2024
Good for general pet supplies but that’s about it. Their fish are sourced from who knows where, the animals aren’t taken care of as I feel they should. I buy food and aquarium accessories/chemicals and that’s about it. Customer service is hit or miss, also the stores can be on the dirty side.
July 2024
They were very good at grooming our dog but my wife got ticks when we were walking around inside and at the cash register.
