Trustco Bank, established in 1902, has grown to 144 branch locations, including 53 in Florida, offering high-quality, low-cost banking services. The bank emphasizes personal service, greeting customers by name and providing a range of deposit and loan products. Customers appreciate the helpful, courteous staff at their Newton Plaza branch. Tellers like David and manager Joel receive frequent praise for their efficiency and willingness to assist with various banking needs. Many long-time customers express satisfaction with the service they receive, describing it as exceptional and five-star quality. Additionally, the bank provides convenient access to accounts through its website and mobile app. Overall, Trustco Bank is recognized for its commitment to customer satisfaction and support.
I recently had to go in to resolve multiple ACH fraudulent charges. Assistant Manager Chelsea R. handled my issue and spent nearly an hour walking through all of it. She was great and I appreciated her genuine concern and attention to details for fixing my account situation.
October 2025
Chelsea at the Newton branch in Loudonville/Latham is very professional, knowledgeable & friendly. She has helped me with several times with CD's & any other questions I have had.
October 2025
Very Prompt and precise. Joel Gort was very professional
