My experience with Keybank employees at the Lewiston, NY branch is an excellent one. I have been going for years and all the bank tellers are friendly, professional, and they know all their customers by name. I highly recommend this bank.
October 2017
I made a mistake on an ATM deposit and after 3 days, this bank has been unable to fix it. Their response to the problem has been very lackadaisical and uncaring but they seem to have no problem reminding me I made the original mistake. Customer service is obviously not a priority here.