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February 2023 by D Knight
As friendly as the people might be, KeyBank's horrific online app makes it impossible to conduct business. I transferred funds from a checking account to a loan. Two days later, the bank REVERSED my payments. They offered no notification, no explanation, and did not put the money back into the checking account. When I called customer service, they had to conduct research to find out why this happened. When they returned my call, I was told that there was an update to their loan IT system that reversed my payments, and that I should make the payments again when the money returns to my checking account -- in two days. In other words, I don't have access to my money, and my loan payment isn't made. The rep told me that in the future, I'm to indicate that additional payments are to be removed from the principal. But their online app doesn't even provide that function! The CIO of this bank should be fired for incompetence.
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July 2021 by Linda Hall
My experience with Keybank employees at the Lewiston, NY branch is an excellent one. I have been going for years and all the bank tellers are friendly, professional, and they know all their customers by name. I highly recommend this bank.
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June 2021 by Elijah Wilczek
horrible customer service, didn’t file my claim for my atm error i put 210 in and the machine counted it wrong so i pulled the money out and the machine jammed and didn’t give me any money back. I filed a claim and they cancelled it without letting me know weeks later and just had to refile it. Keybank has to be the worst bank i’ve ever used ever. super slow customer service. very rude employees
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April 2021 by Joey Paisan
Hello had problems receiving my debit card called customer service woman said I tracked it and it was delivered so I said I didn’t receive it what do I do she said well obviously you are gonna have to wait another 7 to ten days her exact words so I told her don’t bother ordering me a card I’m going to branch, I get to branch 4 people waiting while girls are looking at a Easter basket so I went to relations manager and he was rude and had no idea what to do but blame on post office, left him after I told him I’m pulling money out due to problems right off the bat and he tells me than close your account, great manager skills , when got to counter poor woman was confused so called over a supposed lead teller she tossed my license at me and said you’re done I asked for her name she refused to give it so when she walked away a nice teller told me sir her cards are over on counter I proceeded to her station grabbed a card and told here she has a bad attitude and I am going to call and complain she stated go right ahead it’s not going to do any good, her name is julie Fleming and looking at the reviews and social media I realized I wasn’t the first person she had a attitude with and her still being there she is right it probably won’t do any good so good luck to your bank, I won’t do business or my family and friends won’t either, something needs to be done with the relation manager and mrs Fleming, good luck key bank
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March 2020 by JumpStreet L.
I've lived in Lewiston for over 40 years, and used to be a customer of Keybank. However, just recently, during the coronavirus situation, I had such difficulty with my Niagara Falls credit union, that I decided to close my accounts there, for both myself and my elderly mother, and open accounts at KeyBank. My elderly mother is immune system compromised, but I have power of attorney. So, I made an appt at KeyBank (which was required because their lobby was closed), only to find that KeyBank would not honor a power of attorney, which is a legal document that is valid at both the state and federal level. This is not the first time I have found that businesses will refuse to comply with the law. However, it was enough to know that I had chosen the wrong bank, and to move back up to the Falls to find a different bank. Despite the coronavirus outbreak, they insisted I bring my elderly mother to the bank to open an account. Neither I nor she can get money out of an account that hasn't been deposited, so such a policy is ludicrous. If she was in a coma, her banking needs would still need to be met, thus the point of a POA. A national bank should know better, be more responsible, if not legally compliant, and certainly more accommodating to the needs of handicapped older customers, not to mention the needs of customers during a pandemic. For those of us attempting to manage the legal and financial needs of aging parents, there is clearly a disconnect, and the stress of such a time heaped on by the plate full by clueless people makes life very difficult.
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September 2019 by Brap Loud
They suck
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January 2019 by Sandra F.
I opened a few savings accounts here a few years ago. Key Bank is a secondary bank for me, I am a Credit Union member elsewhere for my everyday banking. Almost every time I come here, I never leave feeling like a valued customer. I often leave feeling like I inconvenienced the teller with my banking needs. I am also disappointed they charge $3 per banking statement, and have several rules and fees that my credit union does not. Not the friendliest bank across all branches.
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February 2018 by Stacey A.
No lines to wait in, pleasant tellers and bank officers, easy listening music piped in, easy parking....key bank is the place to bank. They offer free financial assistance which I take advantage of and it's been very helpful in decision making. The tellers know me by name and are always friendly. They have competitive CD rates, free checking...all the usual banking things. The atmosphere is welcoming. They make it easy to do any banking activity. I'd recommend this bank.
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December 2017 by P Learmann
I needed to find a notary on short notice. This bank not only let me know by phone they could do it (it was the day before the Christmas holiday), but someone cut their lunch break short so I wouldn't have to wait. I talked to two different tellers and they were both very knowledgeable and friendly. The notary that helped me named Kyle took extra care to make sure that my important documents were filled out correctly and was also very kind and courteous. He was helping me out but still made me feel like he appreciated me coming in. Very impressive service overall. Thanks so much!
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October 2017 by S Riggi
I made a mistake on an ATM deposit and after 3 days, this bank has been unable to fix it. Their response to the problem has been very lackadaisical and uncaring but they seem to have no problem reminding me I made the original mistake. Customer service is obviously not a priority here.