M&T Bank's Great Northern branch in Liverpool, NY is a community-focused, brick-and-mortar location with helpful real-life people, making it a pleasant go-to branch for many. It offers the convenience of Saturday service and 24/7 ATMs for cash withdrawals, which is valued for events and large purchases. However, the bank is criticized for its technological side, specifically a terrible app that does the bare minimum and a frustrating automated phone service that customers find very difficult to use. Some also visit simply to obtain quarters, as other businesses often do not provide change.
It's great to have Bank service available on Saturday. I want to cash a check (from my account) for events/sales, etc.
January 2023
The worst customer service of a bank ever. And everyone gives out different information to me. I was told a check would be cleared by the next day and a week later it’s still “on hold”. So frustrating.
February 2022
I only went there to get quarters. I have noticed lately many business's do not give change or in buying quarters or other change.
