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August 2025 by Sasha Estrella - Jones
I had a wonderful experience at this FedEx! Both Diana, the manager, and TJ gave me 5 star service. They were patient, knowledgeable and kind. I had to fax a lengthy document and ship 2 packages, both done with ease and care. Reading the other reviews I was a bit scared to go, but I’m so glad I gave them a try. Highly recommend this FedEx location- great staff, peaceful vibes and clean store 😊📦
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July 2025 by Lisa Semenova
Everything was fast and smooth — we got great help, and the staff was incredibly friendly
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June 2025 by Gail Kramer Amato
Great team here in Lynbrook! Very helpful with all the printing, shipping and questions I have!
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May 2025 by Valeria P
I stopped by to drop off my packages today and I didn’t have them sealed.
I asked the lady who was assisting me if she would be able to seal the packages and she said quote: “Well, someone has to do it. I will”.
This is wild to me. Why the attitude? Is this not your job to assist people?
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May 2025 by Michael Ikotun
The staff was polite and efficient. I was in and out in no time.
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May 2025 by Steven ortiz
Website says 8am opening. Door says 9am. Make it make sense.
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May 2025 by Lisa Avila
I recently visited this FedEx service center with the intention of dropping off a prepaid next day air package. Unfortunately, my experience was far from satisfactory due to the demeanor of one particular staff associate. Upon arrival, I encountered an associate who, rather than providing assistance, chose to communicate in a condescending manner. Instead of guiding me through the drop-off process, he treated me with an attitude that felt more appropriate for a disciplinary interaction rather than a customer service scenario. This approach not only left me feeling frustrated but also unsure about the proper procedures for my package.
It is essential for service associates to remember that their primary role is to assist customers, particularly in situations where individuals may not be fully familiar with the process. A more patient and supportive attitude would have greatly enhanced my experience and ensured that I felt valued as a customer. I hope that management takes note of the importance of customer service training for their associates, as a positive interaction can significantly impact a customer's perception of the brand. Unfortunately, my visit did not reflect the standard of service one would expect from a reputable company like FedEx. I appreciate the service that FedEx provides, but I believe that improvements in customer interaction are necessary at this particular location.
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April 2025 by Tatyana Kopp
Needed to print an academic poster and contacted the store to see best sizing options for my needs. Warren took my call and provided me with an email to begin the process. I then submitted my order and he promptly called me back to notify me that my file size would not yield the best printing results. He was kind enough to make the necessary edits for my project and I'm excited to pick it up once ready. Very timely and kind customer service which as a busy professional I greatly appreciate!
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April 2025 by Abigail O
Had a handwritten label prepackaged and they told me that they couldn’t take it. I took it to another location and they had no problem with it. Long story short don’t take labels that are handwritten to this location.
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April 2025 by Muhammad Sohail
I wish if i could give below 1 star. Wost FedEx location ever. Shipped a package from there to SamSung. After 15 days recevied an email from SamSung that they never received it. Upon tracking it shows still sitting at the same location. When I went back the person who was standing was so rude he asked me for the receipt, and told me we dont know where the package is, so you can file a claim with Fedex. Very disoppinted. No one wants to help the customer, in fact i can tell by their expressions, they are the racist.....How could you say a customer, I am busy and can not help you at this time, while someone comes after you and he said let me help him 1st. 😡. Shame on you....
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February 2025 by Victoria
Always amazing service! Employees are attentive and caring! I really appreciate the help!
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January 2025 by Deborah Gonzalez
Never came for important package.
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October 2024 by K Dunne
The least helpful office ever. Someone else's fed ex was delivered to my address and like a good Samaritan I thought I could bring it back to fed ex and package be returned to sender (since FedEx never picked it back up) and they told me it cannot go back to sender, it would go right back to me. Make it make sense.
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July 2024 by Debbie Ann Schneider
Very helpful I was jammed by a big box not taking my return they took it with open arms and even taped the box for me. Clean store super nice people.
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February 2024 by C AEW
My favorite FedEx! Warren and the rest of the team in Lynbrook go out of their way to help in anyway they can. They have helped me in a lot of printing emergencies. Really great people!
