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March 2024 by Noor Noor
Worst service the guy with the dreads so incompatible and has no regards for customers u will be sitting with him finalizing ur rentals agreement and he will be distracted on his phone and a lot more it.a shame
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March 2024 by emerald roberts
Fast service ✨??
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March 2024 by Zack T
Made a reservation online, called the place before I got there to make sure they had what I made a reservation for and they did have one option for 4X4 left in standard suv and they held it for me till I got there. The smoothest operation to rent a car it went so quick and easy the staff helped a lot by making it super pleasant. The car was brand new and spotless clean on the inside smelled brand new. I will 100% use hertz and this location any and every time I have to rent a car again. And the rates are very very reasonable. Thank you hertz for making my experience so pleasant (UNLIKE ENTERPRISE WHICH IS HORRIBLE) can’t wait to keep renting cars from you guys and get some points while being a hertz gold member and get some future rewards and discount promotions from being a hertz gold plus rewards member!!!
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February 2024 by L. martino
Good service
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December 2023 by Ranaisha Browne
Be aware of this place. Especially dealing with the guy that work there. I booked a rental through AAA with insurance and they then charged me twice for insurance knowing I got insurance with AAA. Once i saw the charges i called them and now they are not refunded me for the extra $100 they charged me.
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December 2023 by Mendel Hodakov
Make sure you get here early to pickup the car. The location is way understaffed. Also staff not too friendly. Had to wait 45 min for someone to acknowledge me
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December 2023 by Jenney-Joy Witherspoon
Aaron was very helpful and the customer service was excellent!
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November 2023 by Nick Monaco
Excellent service Aaron is very reliable employee and efficient. Great location I get vehicles from here consistently.
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October 2023 by Brianne d
They charged me even though my insurance paid them. Drop off was a nightmare. The guy was super rude and not helpful. He failed to provide a receipt. I kept calling their office and they would put me on hold. I told them I am a nurse and I can't be hold for too long because I haven't patients. I called these people 4 times. My 3rd time calling I had to hangup because I was being paged and when I called back the man said u hung up and he called me "several times" and in reality no one called me back. I kept asking for a receipt if they could email me and they all said they will call me. One point I had to send someone to go down there and the man was so rude and verbally abusive and said he will not give me a receipt and not help me. Please do not rent from here. The staff is horrible. Lack if emotional intelligence, lack of customer service and very disrespectful to the elderly.
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August 2023 by Philip Joseph
Excellent and reliable service!! All the staff members were professional, proactive and very helpful from the first day of the pick up to the final day of dropping the vehicle. Keep up the great work...Thanks ?
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August 2023 by Billy D Powell
These guys are the best. They always treat us with the most professional manner and have clean and maintained cars.
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August 2023 by Tecomblah Siedio
I’ve come to this location before and i’ve tried to like it because it’s close to my home but the service sucks. Upon walk in, nobody greats you, that’s one. I sat for 30 min and no one said anythinggggggg. I finally said to the service rep, “are you free” before she finally said she has someone ahead of me.I’ve been waiting an hr for a car and they don’t have any available. i have to now wait for them to go get more cars from a different location. And to think there is no accommodation for time wasted because it shouldn’t take 2 hrs to rent a car.
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August 2023 by Lee J Ross
I have no understanding why it took this office over 1 hour to give me a car that I had prepaid for. This same process takes 5 - 10 minutes at the airport.Then they tried to get me pay for road assistance that was already included in my pre-pay.This office needs technical assistance from corporate.To their credit they apologized and me an upgrade
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July 2023 by Marianne B.
Terrible service! Manager told me I was "entitled" because I complained about the long wait! Car was filthy - disgusting stains on drivers seat - eaten peach pit and dirty tissues in pocket behind passenger seat!!! Less than 1/4 tank of gas when I picked up the car! What happened to Hertz? The only plus at that location is the assistant manager Aaron - they should fire the nasty manager, promote Aaron and hire more help!!
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May 2023 by Jean Pamphile
This location sucks the staff are not too helpful.I had a rental which i knew was going to be late, i therefore called ahead of time to inform the office that i was going to return afterhours.However i was unaware there was a drop box and the peraon on the phone didn't bother share that with me so now i am two daya late on my return due to the tech not informing me of the drop box.WELL DONE.PLEASE TRAIN YOUR TEAM PROPERLY, as it appeared this was intentional to keep the money coming in at all cost by playing stupid.Furthermore, upon arrival i was told the vehicle i am ro recwive was at Hertz discretion so i got a vehicle the had the oil change light on.Thanks alot keep doing a sorry job.
