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February 2024 by Arislendy rosario
Went to get my daughters passport here and they somehow managed to swap both my daughters pictures so 2 weeks before my trip I’m stuck with two incorrect passports. So I encourage you to double check before you leave.
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November 2023 by Alyssa Glanzer
I called to ask a question about what to bring to my passport appointment and the lady who responded was extremely rude. She was giving me an attitude when I asked questions just trying to understand what to bring. I cancelled my appointment due to the way she was speaking to me over the phone and I will go elsewhere. Extremely unprofessional.
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October 2023 by sams sam
I waited 30 minutes just because they have to reboot the system because of an error. She said it’s been happening since 3 months. Very poor service.
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July 2023 by TZUJEN CHEN
Transfered to this location after endless waiting in Valley Stream USPS. Done my certified mail less than 1 min. Friendly cute clerk did perfect job. Thank you ！
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July 2023 by DeeJax
I’ll never use this post office again. The “manager” was walking around and not pitching in when the line was long at closing time. In addition to not helping, he was downright rude and insulting. He was walking around doing nothing and loudly vocalizing how inconvenienced he is because customers came to the post office in the last hour.
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May 2023 by Mahalia M Wright
This is one of the best postal offices I’ve been to. The employees are so friendly and helpful, we went to complete passports for our kids and it was so easy. We made an appointment and they made everything so easy for us. They even took the pictures for our kids. Dominique and her team deserve so much praise for the great service they provided. They folk at the service desk were super nice too. Thank you so much, you made it so easy for us.
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May 2023 by Deborah Fortin
Great post office to process passport application. As long as your paperwork is filled out, bring your pictures with you and make an appointment it’s painless and swift. The girls were very nice and professional. One individual that came out calling out the applicants had a rough and rude attitude. Thank God I didn’t have to deal with her lol The post office clerks were great too!
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April 2023 by Naiz Khan
On the main door it says we are accepting walk in unfortunately i went and was not accepted and phone number is on the pics to make an appointment but calling for hours never went through and message says we are accepting walk in but unfortunately they don’tHope supervisor take a note of it or remove the sign and update phone line
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March 2023 by Meagan Nocella
Really bad experience with the passport office in this USPS location. The man at that desk doesn't answer the phones or when knocking on the door when we had 2 young babies with us for our appointment. The man was rude and didn't offer any support.
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March 2023 by Fitzpatrick D.
"Welcome back Home" ... I'm always uplifted by these words when they're uttered to me by US Immigration Officers upon my return from travel ... Such was my feeling today when I traveled from Brooklyn to the Lynbrook Passport Office to have my Passport application processed ... The agent ... who is employed in service to the citizens of this nation ... made me feel privileged to be numbered amongst them ... I was treated with courtesy ... respect and professionalism ... Giving Thanks for the Service ...
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February 2023 by Pablo J.
Excellent customer service fast and reliable passport process was quick and easy
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September 2022 by Nathaniel Gooden
I like going here, they are professional and to the point, even staying past closing time to help. Andrea did a great time handling my mailings for my business. She put on every label and taught me how to efficiently mail some of my items. Even though there’s a bunch of turmoil at the top with gov and budget, the local workers always kill it in their effort to serve the public. Thank you!
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July 2022 by Mauricio Vergara
This is the worse post office experience I've ever had. If I could give this place 0 stars I would. First of all, the service is slow. I called to make an appointment to renew my passport. I was told there was no need to make an appointment. I took time off from work, went there twice on two different occasions to only find the door for the passport office to be closed both times.I attempted to obtain information from the other post office workers regarding passport office and services, I was basically told that I needed to find out information on my own and I could easily find all information needed online. That may be true but why was I told to go there in person anytime before 4 PM for assistance and have no one to provide any? It comes to a service that is being offered to the community that seems that is not working or not being offered in reality or at a minimum if you are lucky.Save your time and make an appointment with the Town of Hempstead to renew your passport.
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May 2022 by Mark F
I've been here a few times and the service has been quick and helpful. However, there was one time when there was only one window open, which led to a longer wait time than usual.
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January 2022 by Andres
I was able to get a passport appointment within 3 days. Which was great!!When I got to the appointment, I had the photo service for my 4-year old. My child was having a hard time with this, but Emily (the attendant) was amazing. We didn’t feel rushed or embarrassed by her. Instead she was very patient and worked with us as we were trying to get the right photo. The whole process didn’t take more than 15 minutes. There is parking in the premises and they honor the appointment times!!
