Truck Rental near Mahopac, NY

“You don't know what customer service is until something goes wrong and someone steps into fix it. Randy knows exactly how to do that. I booked a 16' truck a couple days in advance. Even though I knew we wouldn't need all the space, I chose the truck because I wanted the ease of carrying up a ramp. My friend and I drove the 50 minutes to pick it up early in the morning. We were in a hurry because my friend had to get back to work. When we got there, they informed us there was no truck but that they would have one in 45 minutes. We said we couldn't wait. Randy told us to go back home and he would have a couple of guys bring the truck. A couple of hours later the truck arrived but they had forgotten the blankets that I ordered. Very frustrated now, I called Randy again and he said he was on his way to bring blankets. I told him that was great but my whole morning was wasted. I was supposed to have loaded the truck and gotten on the road. He said he would make it right by helping us load the truck. When he arrived and saw what we had to load he suggested that the truck was very big and that the cargo van would have fit everything. He explained it rode low so it was just as easy as loading the truck with the ramp. Since he had driven a cargo van to deliver the blankets he offered to switch the truck and van out. He then helped wrap the furniture and loaded everything into the van. He went above and beyond to fix the situation and I was quite grateful. I was also glad I didn't have to drive the 16' truck!”

“Joe at this location is absolutely top-notch. Superb customer service and accessibility. If I ever need any type of U-Haul truck, van, or trailer I am using Joe at this location.”

“The guys at Spazz Automotive saved the day! We had a reservation to rent a U-haul from Get It & Go at the Cortlandt Town Center. I had confirmed with the person at GI&G that we would arrive between noon and 2pm to pick up the truck, and he assured me that was fine. I arrived at 1pm and the business was closed. I called the guy on his phone and he said he was in White Plains so he couldn't help us. He didn't even utter the word "sorry." He sounded annoyed and said I should get the U-haul app. Ugh! I was a bit desperate, since the whole day had been planned and coordinated with other people, some at home to take care of my pets, and others at the moving site who were depending on my help.I called several other places and the only one who answered the phone and had a van available was Spazz. The guy there was pleasant and helpful, the van was clean and in excellent condition. I would definitely recommend them to anyone who wants a dependable company to deal with. (Even though the name of the company is a bit regrettable, but also, I must admit, memorable.)”

“I had such a wonderful experience at FedEx, and I really want to take a moment to recognize the outstanding customer service I received.

The gentleman who helped me went above and beyond to assist me with printing a label, even though what I needed help with had nothing to do with the services he was required to provide. He could have easily told me that it wasn’t something he could help with, but instead, he took the time to listen, figure out what I needed, and patiently help me get it done.

His kindness, professionalism, and willingness to help truly stood out to me. It’s not every day that you come across someone who is willing to go the extra mile simply because they want to help another person. He was courteous, patient, and made what could have been a frustrating situation so much easier.

This experience reminded me that great customer service is about more than just completing a transaction—it’s about how you treat people. Employees like him are a wonderful reflection of FedEx and make customers feel welcomed and valued.

Thank you so much for your help and for going above and beyond. I truly appreciate your kindness and excellent customer service. FedEx is lucky to have someone like you on their team!”

“Highly recommend this business for all your rental needs. Joe went above and beyond to get me a car carrier. Started over an hour after closing and lent me his personal ball hitch. That’s what customer service and company dedication to image looks like. Such a good guy, thank you thank you thank you.”