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“This crew is the best! I have been using them for the last 15 year shipping things on a daily or monthly basis! Always have a great experience and will continue to use them”
“I have had the most frustrating experience with FedEx this week. BUT I would just like to say Bridget who was working tonight was probably the most kind and helpful person ever. She was understanding, helpful and empathetic. As someone who is in customer service management I truly appreciated having someone that new how to deal with a situation with a frustrated customer. I drove over a hour to pick up and my package and wasn't there. She exhausted every option to help she was kind she even made sure to take a personal interest in resolving the issue and I showed up right before closing. She truly goes above and beyond. And I called 1800FedExgo after leaving.....that was ridiculous and pathetic the people on the phone literally put words in my mouth didn't listen to anything I said and made me want to throw my phone out the window. So yes to Bridget but FedEx do better.”
“The staff was very thorough and thoughtful as well as clear and responsive. Location is easy to access and hours work great as well. Everyone at the store was working and no one was just standing around. You have a very active staff and they should be recognized for creating a store that is in motion making things work.”
“This place is well run and offers great service. There is a nice cat there too. I highly recommend for your printing, scanning, shipping, and candle or greeting card needs.”
“Maybe I shouldn't spread this around, but during the holidays, when most post offices are sheer madness, this one is usually not busy. They are only open two hours on Sat. mornings, but I discovered one year how much of an advantage it is to go here those last couple of weekends before Christmas!”
“I received excellent help in setting up pickup and delivery of an item I left in hotel from Gracie . I'm not good with technology and Gracie was very patient and friendly instructing me how to set up transaction on computer. Thanks !”
“Five stars for the amazing old building that makes you feel like you are entering the past. It is big and bright on the inside... A huge lobby and great decorations. very inviting. Also five stars for the wonderful team of people here. Nothing but friendly smiles and a very professional staff.We were able to walk here from our hotel which did not surprise me. I also love not having to worry about parking, which they did not seem to have a lot of. Saratoga Springs is very easy to navigate and get from one spot to another. It nice to read the other reviews and see that most people also commented about the team here. They definitely deserve all the good reviews they get.KUDOs to the team at the USPS in Saratoga Springs.”
“Always pleased with the customer service. The associates always acknowledge you even when they are busy. On a previous visit, I also interacted with their IT associates & they are wonderful to deal with.”
“Every time I use the post office on Washington Ave, the staff are always very pleasant and honest with what additional services I should purchase (ex: insurance with tracking, expedite passport info, etc) when shipping a package or applying for a passport. And If there is a long line, it seems to move pretty smoothly. This is the only location I l prefer doing business with.”
“I recently bought a new printer (Brother Laser Printer). Tom, who works in the tech department, was fantastic in helping me to find the printer that would best suit my needs. He was very patient in answering all of my questions and spent a lot of time arranging not only the purchase of the printer but also the extras that I needed. Thank you, Tom!!!!”
“I was there on July 1,2023 and met the friendliest and niceness Lady clerk ! She's helped me with the package I was mailing that day. Thank you! You made my day, a month, a year. In 24 years never met anyone behind that counter as great as you are. ❤️”
“I recently had an extremely poor experience at this post office in Malta / Ballston Spa. However, I go there often and I usually see my same guy, and I'd rather write what I think is the more accurate review of this post office just in case someone was there today and had a similar experience to mine with the employees.
His name is on the tip of my tongue, I usually thank him by name, but there's gentleman that works there that is not overly friendly but he is very congenial. It's usually not a very busy post office, it wasn't recently,and he was not there during this visit. If he sees me kind of struggling trying to figure out which size priority mailbox to use,he will, if he can, come around and help me find the right size box and usually I'm shipping small things and I have a QR code because someone else pays the postage. One day with this gentleman, we were trying to get a pair of shoes into this box and just could not do it and he said we're going to have to put it in this other box, which did not have sticky closure stuff on it. He grabbed the box and he brought it up there and I was about to tell him that I didn't bring any money for tape because of the QR code I just have my phone but I didn't even have to do that. He just closed the small box, he had tape right next to him and he just used a few pieces and taped up my box, probably two pieces of tape, maybe three.
I worked.for many small businesses, and if you have worked for any business that works with the public there's usually some sort of gray area of kindness or going out of your way that you can do and this gentleman did it that day. I thanked him several times and told him that it was very kind and that my package looked so safe and that he didn't have to do that for me but thank you!
Transportation is usually something I have to arrange and this gentleman didn't know that, he was just doing his job and he probably didn't even think that much about it but it made my day. Two pieces of tape. I will write another review once I remember his name! I know that is so sad that I don't remember but I do remember what he did for me. I hope that you, as a post office customer, reading this, encounter this exemplary employee when you go there.
I have no skin in the game, I don't know this guy,. but he deserves to recognized, and certainly not lumped into what could have been a bad review. after my experience recently.”
“For a long time our whole area had a lot of trouble with our mail delivery, but I'm so happy to say that seems to be a thing of the past. For the past few months we've had a mail carrier that is the absolute best! She is friendly, kind to our 2 barking dogs, and can always be counted on to deliver our mail. Today she drove the length of our mostly plowed, but still snowy driveway during a horrible snowstorm to deliver a package to me. Still had a smile on her face and her usual upbeat attitude. This woman is amazing. Please, please , Stillwater Post Office... this woman deserves a raise. We need to keep her around.”
“Jordan and Kevin were so helpful to me!! I drove a half hour each way and got to the store and could not open my Amazon app to return my item. Instead of turning me away they spent 15 minutes helping me get in and find the return information and I was able to return the items. Most people do not have the patience to take the time to assist someone for so long.”
“Great People. I Went In About A Month Ago 15 Minutes To Close On A Friday. Had To Mail A Big Envelope Out. A Woman And A Man Working. No Problem. I Had Them Write Their Names On Receipt Because They Were Nice. Lost Said Receipt. Thank You Both.”
“Darryl ? I think that was his name in the voicemail he left me. The Postmaster. I had a lost package in the mail that contained a very expensive item. It got “lost” at the Brooklyn post office. Although I missed his call, Darryl made contact with the Brooklyn office to locate my package. I eventually received the package after a week or so after he contacted me. Also, I never contacted this post office directly. I made an online inquiry and they must have forwarded it to the appropriate office. Thanks so much Darryl !”
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“Super friendly and helpful staff. Chris went out of the way to make my experience simple and flawless getting Christmas gifts to Texas in time!
Thank you!!!!”