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June 2025 by lauren
What wonderful people working here! so helpful & kind! Thank you for your A++++ service!
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January 2025 by Michael Crawford
Great customer service. I might buy another in a different color this summer.👆
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December 2024 by Angela Zango
DONT EVEN WASTE YOUR TIME… THE MANAGERS SUCK HERE. I can’t believe how terrible this store is. I wasn’t told they don’t accept cash returns, and now I’ve been waiting over two months for my refund check. I’ve called and emailed the manager Phil repeatedly, and he’s ignored every single message. His complete lack of response and care for customers is disgraceful. He gives no communication, and is extremely unprofessional. will never shop here again, and I’ll make sure everyone knows how awful the service is here.
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October 2023 by Ben Moss
Shaun and Phil are amazing. I spoke with someone named Yuri (from this location) over the phone and he seemed to have some serious mental disabilities and should not be allowed anywhere near a customer or a phone. In person customer service at this location is flawless and extremely hospitable. Phone customer support is garbage and requires major improvement as soon as possible.
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October 2023 by Irene Gabo
Not sure why reviews are negative. As you walk in there is always at least one person to greet you. They offer refreshments and are great in ordering the item you need free of charge in two sizes for you to try. I then had the item altered and ironed kn the store by their tailor. Amazing high end place. Be back.
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October 2023 by Google user
Not sure why reviews are negative. As you walk in there is always at least one person to greet you. They offer refreshments and are great in ordering the item you need free of charge in two sizes for you to try. I then had the item altered and ironed kn the store by their tailor. Amazing high end place. Be back.
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July 2023 by Nurefsan Ugurlu
Terrible experience.
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July 2023 by William Luckman
As expected.
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June 2023 by Sieun Lee
I was so excited to get burberry scarf and jacket for my birthday. I noticed defects on my scarf after few weeks and realized they only offer return for 14 days. I can’t believe i spent over $400 for that quality…
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May 2023 by Sieun Park
I was so excited to get burberry scarf and jacket for my birthday. I noticed defects on my scarf after few weeks and realized they only offer return for 14 days. I can’t believe i spent over $400 for that quality…
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December 2022 by Eric M
Very upsetting experience.Purchased a cashmere sweater that ended up being inferior quality yarn that started pilling after the first wear (not to mention discovered it was made in China) for 1k price point.Manager was not helpful whatsoever. She told me it was something I’d have to deal with. The entire experience is what you’d expect from a low end store — not a place you spend thousands. They generally don’t even have refreshments or a cedar ball to include. Beware.
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July 2022 by J M
520 dollars for shoes made in China. No thanks
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July 2022 by skyler t
I’ve purchased a wallet that I viewed on display, the exact item. However, the price that was charged was $50 more than the price stated on the tag on the display. I was never informed of this change until I noticed the amount I’ve paid shortly after.
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April 2022 by Alisa
It’s nice shop, but the problem they have only to sales men, that’s why you have to wait outside around 30-40 minute before they will be say to you Welcome.
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January 2022 by ANDY garcia
I was having an issue making an exchange from one Burberry location to another. The location in Manhasett is being completely disregarding because I didn't purchase the product from their location. Their excuse was no exchanges can be made without a receipt, they were able to pull my file and show the purchase, I contacted the store which I made the purchase, they sent the receipt and it still wasn't good enough. I now have to go to the location where I made the purchase which is completely out of my way. When I get to the location I will make a return instead of an exchange because of this disgusting treatment towards paying customers. My wife and I are completely done with Burberry. Gucci, LV, Louboutin would never treat their customers in such a manner. The Roosevelt field mall location is much more accommodating.
