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January 2024 by R. B.M.
Super helpful!! I spoke to Amanda on the phone - I called b/c I was wanting more info on a pair of Gianvito Rossi boots they had (which I was browsing on the website). She was SO nice and helpful, describing the boots and everything! LOVE The Real Real and LOVE that they have boutiques!
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January 2024 by Patricia Poslett
TERRIBLE!
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November 2023 by Brandon Rosario
Me and my wife went here on November 5th Sunday afternoon around 3:50 PM. I am a frequent customer on the app and I had never been to the store so me and her walk in and the security guard opens the door for us and greets us as we walk around the store, didn't take us long due to it being a small location so as we near the front my wife starts to feel uncomfortable as a lady seems to direct her attention at us causing my wife to ask me can we leave? As we are walking out the security UNLOCKS the door that was open originally upon our entrance and we leave. It was around 4PM . The closing time is 6pm so that's not an excuse for locking the door. As I am a Hispanic male and living in the area for quite some time so being stereotyped like this was a disgusting experience and I truly will never shop here again. Pitiful and sad to see in this day and age.
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November 2023 by J Caraballo
Walked into the Manhasset location today 11/6/23 at around 5 pm and the only person who greeted me was the security guard. I spent about 20 mins browsing while the male worker and female manager completely ignored me never greeted me never asked if I needed assistance just conversed amongst themselves until the manager had to take a zoom meeting. I was interested in the Hermes chypre slippers but opted to not make the purchase with employees who couldn’t even acknowledge my existence. Very disappointing on their lack of customer service skills.
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August 2023 by O M
Garbage company and department they stole my item I’m going tomorrow get my rest my item back. This is cropped company if I know that I never leave my stuff to sell it I’m so angry. I hope they’re going bankrupt and put them on the jail
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August 2023 by Julienne B.
Ricky was amazing! Super knowledge and friendly! Great store. Very happy with our purchase.
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August 2023 by Michelle De Vil
Kayla is so rude ! I toldHer I decided to not sell my bag and she proceeded to personally texts me being extremely pushy and when I asked her to kindly not text me anymore about it she went off on me in the most unprofessional way. So rude these people in Manhasset!
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July 2023 by Kwaiigirl001
I’ve consigned with The Real Real for over 10 years and I always got a good return on my designer items. Lately, I’ve gotten Pennie’s on the dollar. For example getting $100 for a $1,700 new without tags Tom Ford dress. Not only that, but the rep I was assigned doesn’t return my texts or emails. I’m done.
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July 2023 by Hewwo There
I’ve consigned with The Real Real for over 10 years and I always got a good return on my designer items. Lately, I’ve gotten Pennie’s on the dollar. For example getting $100 for a $1,700 new without tags Tom Ford dress. Not only that, but the rep I was assigned doesn’t return my texts or emails. I’m done.
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June 2023 by karin artinian
Started out as a great site but went straight downhill. Would not use anymore.
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May 2023 by Dominik D
Wow SO BAD! Ordered something online that came from this location. Condition was stated as “very good”, yet the item arrived with a hole in the lining and ripped brand tag. On top of it: there was used KN95 mask inside one of the pockets! YIKES!!!!!!!
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April 2023 by Adam Silber
They won't respond to reviews..unlike every other company.... The low ratings deserved .do not sell with them.inspect your items carefully as descriptions can be misleading..An added note has corrupt Karen Katz on board..That is reason enough to not support this near bankrupt mess
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April 2023 by Dina Zhang
Don’t sell your leather there. When your brand turn your new items in they will damage it and blame it on you. The worst experience ever!
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April 2023 by Marina M.
Ricky was awesome. Wow! He helped me find a handbag I had been looking for a long time. What a pleasant shopping experience. I have bought so many designer clothes from TRR that were in excellent condition and consider them a great bargain when you consider what they originally cost.
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April 2023 by Alison C.
Shopping at the real real in Manhasset has been an amazing experience! All the staff was so helpful with helping me pick my dream bag. They were able to order a bag from another location for me to look at. I would recommend this store to anyone looking to shop for high quality products
