PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online. The store provides a wide variety of items to meet the needs of many pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours. Many store locations offer additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Reviews highlight that PetSmart has a good selection of pet supplies and a store size that allows for many options, especially for cats. Staff members are generally helpful, especially when special or hard-to-find items are needed, and customer service is appreciated. However, some customers find the store busy and experience difficulty finding staff to answer questions, and there are occasional issues with rewards points not being recognized properly at checkout. The store also sells animals like birds and fish, which some customers find negative. Overall, PetSmart is seen as a convenient and comprehensive option for pet owners.
Entered a few times and after our third visit we actually bought something. Good selection of stuff but it was KIND OF busy when we were there and couldn't really get a hold of staff to answer our questions.
September 2025
Pet Smart always has my Cst Bell's cat food and other necessary items at a reasonable price.
September 2025
Never had an issue with finding stuff but they do lack in people helping at times! The main thing is the register workers who you ask do I have points and they always say No! Yet I go on my app and it can show $5 every time it’s no! So what’s the point of rewards if we can’t use them!!!
